Recently, the State Internet Information Office issued the fifth batch of domestic in-depth synthesis service algorithm filing information announcements. China Mobile's customer service big model algorithm has been registered by the service provider, marking that generative artificial intelligence services can be officially provided to the outside world, making it the first fully self-developed and fully registered industry model for central enterprises. According to reports, China Mobile's customer service model is mainly used in fields such as customer-facing intent recognition and multi-round response, rhetorical recommendations for customer service personnel, and intelligent coaching, etc., and has characteristics such as outstanding performance, safety and trustworthiness.