On December 21, an Anhui consumer posted a video claiming that he had drunk a cockroach from Lucky Coffee products. The consumer claimed that he ordered the product after 14:00 p.m. on the 20th, and after receiving the product, it remained unopened and placed in the car. When he opened the seal and drank coffee at around 20:00, he found cockroaches. In response to this, Ruixing officially responded to Interface News on December 24: In response to the incident of Hefei users drinking cockroaches in coffee circulating on the Internet, it was verified that the store partner made the drink in strict accordance with the operating specifications, and the store's pest inspection and elimination records were complete and without abnormalities; on December 23, a third-party inspection company visited the store to conduct a thorough inspection of all areas and equipment in the store, and no cockroaches or other pests were found.