On July 26th, Taobao announced that it will optimize its "refund only" strategy, improve merchants' after-sales autonomy based on the new version of the experience score, and reduce or cancel after-sales intervention for high-quality stores. It is reported that the relevant strategy will be officially implemented on August 9th. After the policy is launched, the platform will not actively intervene through Wangwang or support return-only refunds after receiving goods for merchants with a comprehensive experience score of 4.8 or above, but will encourage merchants to negotiate with consumers first. (Pengpai News)
淘宝松绑“仅退款”，将依据商家服务质量取消或减少售后干预
Taobao will loosen its "refund only" policy and cancel or reduce after-sales intervention based on merchant service quality.
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