3月21日，中国银保监会消费者权益保护局发布2022年第四季度银行业保险业消费投诉情况通报。通报显示，中国银保监会及其派出机构2022年第四季度共接收并转送银行业消费投诉69555件。其中，涉及国有大型商业银行21559件，占投诉总量的31.0%；股份制商业银行26247件，占比37.7%；外资法人银行341件，占比0.5%；城市商业银行（含民营银行）11202件，占比16.1%；农村中小金融机构3872件，占比5.6%；其他银行业金融机构6334件，占比9.1%。
On March 21, the Consumer Rights Protection Bureau of the China Banking Insurance Regulatory Commission issued a notice on consumer complaints in the banking and insurance industry for the fourth quarter of 2022. According to the report, the China Banking Insurance Regulatory Commission and its dispatched agencies received and forwarded a total of 69,555 consumer complaints from the banking sector in the fourth quarter of 2022. Among them, there were 2,1559 large state-owned commercial banks, accounting for 31.0% of the total number of complaints; 26,247 joint stock commercial banks, accounting for 37.7%; 341 foreign corporate banks, accounting for 0.5%; 1,1202 urban commercial banks (including private banks), accounting for 16.1%; 3872 rural small and medium-sized financial institutions, accounting for 5.6%; and 6,334 other banking financial institutions, accounting for 9.1%.
