On March 21, the Consumer Rights Protection Bureau of the China Banking Insurance Regulatory Commission issued a notice on consumer complaints in the banking and insurance industry for the fourth quarter of 2022. According to the report, the China Banking Insurance Regulatory Commission and its dispatched agencies received and forwarded a total of 69,555 consumer complaints from the banking sector in the fourth quarter of 2022. Among them, there were 2,1559 large state-owned commercial banks, accounting for 31.0% of the total number of complaints; 26,247 joint stock commercial banks, accounting for 37.7%; 341 foreign corporate banks, accounting for 0.5%; 1,1202 urban commercial banks (including private banks), accounting for 16.1%; 3872 rural small and medium-sized financial institutions, accounting for 5.6%; and 6,334 other banking financial institutions, accounting for 9.1%.