Praise the front-line staff who are "customer-oriented" and demonstrate the concept of "only what is selected and what is right".
Hong Kong, April 7, 2021 / PR Newswire /-- Hang Lung Properties has held the "Emerald customer Service Award" for six years in a row.”To commend the frontline staff for their outstanding performance This year, the conference received more than 640 nominations for projects from Hong Kong and the mainland, a record high. Among the many nominations, the jury selected two "emerald customer service awards"”And six merit awards”Award-winning cases. Each award-winning case shows that employees always adhere to the principle of "customer-oriented".”The purpose of service is to be more forward-looking.”Best practices, fully demonstrate Henglong "only choose what is right and only do what is right."”The idea.
The Amoy Mall team, which won the 2020 "Emerald customer Service Award", attended the award ceremony to receive the honor. The team worked closely together and successfully assisted the mall merchants in chasing down the suspect and finding the lost property.
Niu Luxu, from Henglong Square in Shenyang Imperial City, was awarded the 2020 Emerald customer Service Award. He successfully helps customers in an enlightened way and adheres to the tenet of Henglong's "customer-oriented" service.
Henglong understands that in order to achieve its "create a superior living space"”Vision and "connect customers, communities, partners to achieve sustainable growth"”The mission depends on all colleagues to do their best to achieve their goals with common criteria and beliefs. As the image ambassadors of the company, frontline employees play an important role in realizing the vision and mission of the company, while the "emerald customer service award"”Since its establishment, it has successfully promoted employees to start from the heart at work and practice "do a little more foresight."”The performance pledge.
This "Emerald customer Service Award"”The winners are from Amoy Shopping Mall in Hong Kong and Henglong Plaza in the Imperial City of Shenyang in the mainland. They are responsible for various positions, including customer service, guest service and maintenance. Among the award-winning cases, there are excellent teams with strong unity and unity of mind, as well as employees with outstanding performance in their personal positions, all of whom are committed to providing a high level of service to customers and tenants.
Mr. Chen Wenbo, Vice Chairman of Hang Lung Real Estate, congratulated the award-winning colleagues and team, saying, "although the 2019 coronavirus outbreak has added challenges to our frontline colleagues over the past year, but they still show a 'customer-oriented' service attitude all the time. I think the core value of Hang Lung is to highlight the excellence of our peers. I hope that the concept of 'only choose what is right' will continue to move forward for the common interests of our stakeholders, employees, communities and the environment.”
Mr. Lu Weibo, Chief Executive Officer of Hang Lung Real Estate, said: "the epidemic has been repeated in the past year, and many people have experienced anti-epidemic fatigue, but Henglong employees not only do not relax at all, but also on the premise of protecting the health of customers and tenants. Keep vigilant and professional at all times.Supply and optimizeQuality service. "
Emerald customer Service Award”The assessment criteria are six customer service performance areas, such as initiative, sense of responsibility, problem-handling ability, creativity, doing more and uniqueness, in order to select excellent service cases.
About Henglong Real Estate
Hang Lung Properties Limited (stock code: 00101) is one of the top property developers in Hong Kong and the mainland. It is listed in Hong Kong and is a member of the Hang Seng Composite Index, the Hang Seng Hong Kong Stock Exchange High dividend low volatility Index, the Hang Seng low volatility Index, the Hang Seng Sustainable Enterprises Index Series and the Dow Jones Sustainability Asia Pacific Index. Hang long has a large investment property portfolio in Hong Kong and has gradually expanded the mainland market since the 1990s. The company has successfully entered the markets of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan and Hangzhou.”Name it. With further development in the future, Henglong Real Estate is striving to create prospects and is determined to develop into a highly respected national commercial real estate company.