Editor's note:They continue to build and develop communities, they stick to the first line of defense of the war epidemic, and they guard the good life of the owners. Leju Holdings Ltd Finance and Economics joined hundreds of cities across the country to launch the "Dialogue property Man" series of "insightful" characters to listen to their stories about taking care of the good life.

Distinguished guests for this dialogue,Chen Liuhang

   member of the standing Committee of the CPPCC Suzhou Municipal Committee and President of Suzhou property Management Association

General Manager of    Yongwang Yongle (Jiangsu) property Service Co., Ltd.

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   production | Leju Holdings Ltd Finance and Economics

A COVID-19 epidemic in   , let us see the greatness of the angel in white, but also pushed the ordinary property people to the camera.

On April 16,   , the second set of CCTV broadcast the first domestic documentary "property Hero" reflecting the war epidemic of property people in half an hour, which caused great repercussions in the industry.

Chen Liuhang,    member of the standing Committee of the Suzhou Municipal Committee of the Chinese people's political Consultative Conference, president of Suzhou property Management Association and general manager of Yongwang Yongle (Jiangsu) property Service Co., Ltd., highly affirmed the documentary and organized members of the association and the whole company to watch it.

   Chen Liuhang said in an interview with Leju Holdings Ltd's "seeing the ground" column of Finance and Economics, "when the epidemic occurred, the property owners had the courage to bear the responsibility, stationed on the front line of community epidemic prevention, and fulfilled the expectations of the owners and the requirements of the government. They are the heroes in my heart."

At the same time,    also pointed out that property owners should have a clear understanding of themselves and should not revel in the aura of heroes, but should always maintain this spirit of dedication and really do their job.

dedicationIt is the nature of the property owner.

The Suzhou property Management Association, where President Chen Liuhang of    is located, began to deploy epidemic prevention work from the second day of the Lunar New year, calling on property enterprises throughout the city to take action together to do a good job in gate inspection, health eliminate virus in residential areas, buildings, and venues, and logistics support of epidemic prevention materials. More than 100 days and nights of persistence, for the owners to build a safety barrier.

Under the premise of    doing a good job in local epidemic prevention, many property enterprises in Suzhou also rushed to assist Hubei at the first time, actively donating money and materials. Take Yongwang Yongle (Jiangsu) property Service Co., Ltd., a five-star member unit of Suzhou things Association, as an example, as a Japanese-funded enterprise, it has the advantage of purchasing epidemic prevention materials such as masks and protective clothing. 50000 masks have been donated to the government and the community since the outbreak. Chen Liuhang, general manager of the company, also made many donations to Wuzhong Charity Federation and Jiangsu Red Cross Society in his own name.

  , this is just the epitome of Suzhou property people, let us see the responsibility and love of Suzhou property people.

   "in its current form, the epidemic situation of COVID-19 in China is basically stable, and property owners have to return to their normal work." However, this spirit of commitment and dedication should be integrated into the daily work and strive to provide thoughtful, meticulous and warm service for the owners. " Chen Liuhang believes that dedication is the nature of property owners.

Promote the progress of the industry

   entered the property industry in 2004, joined the Suzhou CPPCC in 2008, and served as president of Suzhou property Management Association in 2018. Chen Liuhang has witnessed the changes that have taken place in the property industry over the past decade, and has spared no effort to promote the progress and development of the industry.

In the second year after    joined the Suzhou CPPCC, Chen Liuhang put forward a proposal on standardizing the charges of power supply enterprises, suggesting that the electricity consumption of monitoring rooms, secondary water supply and other public facilities in residential areas should be charged according to residential electricity consumption, rather than commercial electricity consumption. In 2015, the Provincial Price Bureau issued documents and made corresponding adjustments, which benefited the majority of owners.

At the beginning of    in 2015, Chen Liuhang put forward a proposal on relaxing the threshold of residential elevator inspection institutions and reducing the annual inspection fee of elevators, which also received a positive response from the government. In recent years, residential elevator inspection institutions have opened up access and improved standards, and annual inspection fees have also been reduced by about 1x3. On the one hand, property enterprises have reduced costs, thus benefiting community owners; on the other hand, elevator operation safety has been further guaranteed.

At the two sessions of    in Suzhou last year, Chen Liuhang brought four proposals, "suggestions on establishing a paid and orderly charging mechanism for decoration waste", "suggestions on enhancing the capacity of large pieces of garbage removal and disposal in residential areas", "suggestions on solving the problem of temporary storage of decoration waste", "suggestions on coordinating and promoting the classification and disposal of domestic waste", frankly speaking about the pain points of property enterprises. All kinds of garbage management problems in the community have been concerned by all walks of life and the government.

On June 1 this year, the regulations on the classified Management of Municipal solid waste in Suzhou was formally implemented by   . According to the Action Plan for classified disposal of Municipal solid waste in Suzhou in 2020, by the end of this year, the proportion of residential areas in Suzhou will reach 30%.

   Chen Liuhang said frankly that after garbage sorting, the community environment will be better, but it is also a new challenge for owners and property owners.

   "the original trash can in the community has been removed, and we need to go to a fixed place to throw rubbish and classify it, which is certainly not convenient for the owners. This requires property owners to do a good job in publicity and guidance in advance, and we all work together for the community environment."

According to   , according to Chen Liuhang, the property industry in Suzhou is developing very fast in Jiangsu Province. Suzhou can account for 5 seats in the selection of the top 10 property companies in the province, and Suzhou can also account for 20% in the evaluation of excellent property people in the province.

At the same time,    also pointed out that there are more than 1600 property enterprises in Suzhou, of which 500-600 are active, the threshold is low, the age structure of personnel is too large, the quality needs to be improved, and the uneven level of operation and management is a common situation in the industry.

   in order to promote the faster development of Suzhou property industry, Suzhou property Management Association has done a lot of work in recent years. In 2015, the Association issued the Suzhou property Industry self-discipline Convention, which promotes the self-discipline of the industry from 13 aspects, such as strengthening the concept of the legal system, protecting the rights and interests of owners, publicizing the content of services, and strengthening professional training.

   2018, the Association also cooperated with Suzhou Municipal Government to establish a property enterprise credit evaluation system. In March every year, Suzhou Housing Construction Association announces the rating of property enterprises. the lower rating will affect the opportunities for enterprises to bid, evaluate excellence and participate in training.

At the end of the interview with   , Chen Liuhang stressed the importance of brand to property, believing that property enterprises need to improve their identification and establish their own brands. "the brand can not be described through words. We need to provide warm service with the spirit of dedication, establish a good brand image, and make the majority of owners satisfied!"

The following is the arrangement of the dialogue between Leju Holdings Ltd Finance and Economics and Chen Liuhang.

Leju Holdings Ltd Finance and Economics:On April 16, CCTV broadcast the first domestic documentary "property Hero" reflecting the property war epidemic, which aroused strong social repercussions. How do you understand "property Hero"?

Chen Liuhang:When the epidemic occurred, the property owners had the courage to take responsibility and were stationed in the front line of epidemic prevention in the community, fulfilling the expectations of the owners and the requirements of the government. They are the heroes in my heart.

  , however, we property people should have a clear understanding of ourselves, and should not revel in the aura of heroes, but should always maintain this spirit of dedication and truly complete our own work.

Leju Holdings Ltd Finance and Economics:The COVID-19 epidemic was fierce in January this year. As a leader in the property industry in Suzhou, what arrangements have you made in fighting the epidemic? What do you think of the performance of Suzhou property enterprises?

Chen Liuhang:Since the association began to deploy epidemic prevention work on the second day of the Lunar New year, we call on all property enterprises in the city to take action together to do a good job in the inspection of gates, the sanitary eliminate virus of communities, buildings, and venues, and the logistics support of epidemic prevention materials. Through more than 100 days and nights of persistence, for the owners to build a safety barrier.

The    epidemic not only shortens the distance between owners and property owners, but also shows us the responsibility and love of property owners in Suzhou. At the time of the epidemic, many property enterprises in Suzhou immediately rushed to help Hubei, actively donating money and materials. We Yongwang Yongle (Jiangsu) property Service Co., Ltd., as a Japanese-funded enterprise, has the advantage of purchasing masks, protective clothing and other epidemic prevention materials, and has donated 50000 masks to the government and the community since the outbreak of the epidemic.

Leju Holdings Ltd Finance and Economics:Can you introduce the current situation of the property management industry in Suzhou? What measures does the association take to standardize industry behavior and promote the development of the industry?

Chen Liuhang:At present, there are more than 1600 property enterprises in Suzhou, of which 500,600 are active, the threshold is low, the age structure of personnel is too large, the quality needs to be improved, and the uneven level of operation and management is a common situation in the industry.

   in order to promote the faster development of Suzhou property industry, Suzhou property Management Association has done a lot of work in recent years. In 2015, the Association issued the Suzhou property Industry self-discipline Convention, which promotes the self-discipline of the industry from 13 aspects, such as strengthening the concept of the legal system, protecting the rights and interests of owners, publicizing the content of services, and strengthening professional training.

   2018, the Association also cooperated with Suzhou Municipal Government to establish a property enterprise credit evaluation system. In March every year, Suzhou Housing Construction Association announces the rating of property enterprises. the lower rating will affect the opportunities for enterprises to bid, evaluate excellence and participate in training.