中国太保将持续关注灾情动态和救援进展，畅通多种在线自助报案方式，做好次生灾害预警等服务工作，全力保证各项应急服务举措落实到位，积极配合当地政府做好后续理赔和其他各项工作。一旦确认客户出险，将在注重人文关怀的情况下，快速兑现保单承诺。On February 8th around 11:50, a landslide occurred in Jinping Village, Mu'ai Town, Junlian County, Yibin City, SiChuan Province, burying several houses and trapping people.
In response to this sudden natural disaster, China Pacific Insurance attached great importance, coordinating production and life insurance with overall cooperation, and promptly activated the emergency response mechanism for major disaster incidents. The local branch in SiChuan swiftly established a disaster response leadership team and a special task force, actively verifying information from various business channels, launching nine emergency service measures, opening hotlines for urgent services and green claims, and assigning specialists for personal injury claims, advances, and guarantees.
At the same time, China Pacific Insurance's Sichuan Yibin Branch rushed to Junlian County to establish a geological disaster claims service point to facilitate disaster-stricken people in reporting claims; collaborated with rescue companies and partner organizations to dispatch nearby rescue resources, ensuring 24/7 rescue operations while striving to provide emergency response services and actively safeguarding the life and property safety of the people.
China Pacific Insurance will continue to monitor the disaster situation and rescue progress, ensure smooth online self-reporting options, provide services such as secondary disaster warnings, and fully implement emergency service measures, actively cooperating with local governments to ensure subsequent claims and other work. Once clients confirm their claims, the company will promptly fulfill policy commitments while emphasizing human care.
China Pacific Insurance has launched nine emergency service measures.
(1) 24/7 claim reporting and consultation.
The national unified customer service hotline 95500, "The Pacific Insurance" APP, official website, and "The Pacific Property Insurance" and "The Pacific Life Insurance" WeChat service accounts accept claim reporting consultations 24/7 through multiple channels, ready to provide services to individuals and business clients in need.
(2) Proactively investigate customer information.
Proactively obtain lists of individuals affected by disasters through multiple channels, comprehensively investigate customers' claim information, and actively contact partner institutions to provide慰问and claims services.
(3) No policy service.
Customers can apply for claims without providing the insurance policy and can directly request claim processing.
(4) Simplified claim materials.
Simplified proof of accidental incident materials; government formally published lists of accidental incidents can serve as proof that the client experienced an insured event, allowing them to apply for claims in advance.
(5) Removal of designated Hospital and cost restrictions.
For customers who require urgent treatment due to accidents, the restriction on visits to designated Hospitals and the coverage limits for out-of-pocket expenses are removed during the emergency treatment period.
(6) Simplification of assessment procedures.
If the customer's injuries caused by an accident have been clearly diagnosed by a Hospital and meet the payment conditions specified in the contract, there is no need for further assessment.
(7) Provide advance payment and on-site services.
If the customer has an accident covered by the Insurance, the company will proactively advance the claim payment to meet the customer's needs; after particularly major cases are concluded, the company will take the initiative to express care to the customer and deliver the claim payment.
(8) Provide corresponding disaster prevention and damage control services.
Keep an eye on the development and changes of disaster situations, conduct publicity on landslide prevention knowledge, and provide corresponding disaster prevention and damage control services to prevent secondary disasters.
(9) Provide humanistic care services.
Based on respect for the wishes of the customer's family, provide humanistic care services, timely pay claims in a manner and time acceptable to the customer, and fulfill policy commitments.
