Currently, many major Technology companies have entered the AI agent field.$NVIDIA (NVDA.US)$、$Microsoft (MSFT.US)$From$Salesforce (CRM.US)$companies like to Other are increasingly discussing AI agents, claiming that it will change the way businesses and Consumers view AI technology.

If 2024 is the year when AI chatbots become more useful, then 2025 will be the year when AI agents begin to take over. AI agents are similar to powerful AI robots that can act on behalf of users, such as extracting data from received emails and importing it into different applications.

The development of AI agents aims to reduce those tasks that are often both troublesome and time-consuming, such as filing expense reports. In the future, it is expected that not only will there be more AI agents, but also that more large Technology giants will invest in developing this technology.

Companies using AI agents report that they have seen changes based on internal Indicators. Charles Lamanna, Microsoft's Vice President for Business and Industry, stated that Microsoft has improved in addressing IT issues and sales performance. He noted that the success rate of Microsoft's employees in IT self-service has increased by 36%, and the revenue per seller has grown by 9.4%. The company's human resources case resolution time has also seen improvements.

Like any new technology, using AI agents requires some time to adapt. However, if it can meet the high expectations set by Technology companies, it may capture the "hearts" of a large number of users and become an impressive new use case for generative AI.

Bob O'Donnell, President and Chief Analyst of TECHnalysis Research, stated in an interview: "If you can get very fast, very accurate, very meaningful, and useful responses instantly, then this will start to change people's habits." "But changing people's habits takes time."

You will find AI agents in the office and on your mobile phone.

AI chatbots/AI Copilot/AI agents can be confusing. Generative AI chatbots still feel like a new technology, while the next big event is already coming. But these three capabilities are all part of the same overall system.

Ray Smith, vice president of AI agents at Microsoft, stated that you can think of AI Copilot as the main interface for interacting with chatbots or assistants. It's a bit like a main screen that meets your different AI needs. When you ask a chatbot or assistant to complete various tasks for you, it will connect with the AI agents that have the corresponding functionality.

For example, if a user wants to book a flight, they can tell the chatbot to look at which flights are suitable, and AI will use different AI agents to check the user's flight preferences, Calendar, and availability, and may even involve financial applications to ensure a flight within budget, then provide some flight suggestions.

Earlier this month, $Alphabet-C (GOOG.US)$ It has launched its experimental prototype Project Mariner, which can browse the web and perform tasks through Google's Chrome browser. In a video demonstration, Google showcased an example where the user needed to find contact information for many companies listed in a Google Sheets document. The user instructs Mariner to remember the company list, visit their websites, and find their contact emails.

Subsequently, the AI agent proactively navigated to each website, retrieved the email information, and provided it for each company. Google greatly accelerated this process in the demonstration video and explained that Mariner is still in early stages and needs time to fulfill requests. However, the company stated that accuracy and speed will be improved soon, although a release date has not yet been confirmed.

$Apple (AAPL.US)$ Apple's AI Intelligence will eventually offer AI agent-like capabilities. In an upcoming update, the company stated that users will be able to accomplish certain tasks with the help of the agent, such as asking Siri when to go to the airport to pick up a husband or wife. Subsequently, the AI assistant will check the user's emails, see when the flight is expected to land, check traffic conditions via Apple Maps, and suggest a time to leave.

According to Daniel Newman, CEO of Futurum Group, AI agents can also assist employees in finding potential business opportunities and then help them schedule and book meetings with prospective clients.

However, it cannot be expected that high-performance, multi-step AI will suddenly become mainstream when the clock strikes midnight on New Year's Eve. Starting next year, a part of the market will emerge, but some work may still be needed to address all issues. Instead, the future may lean towards more basic enterprise use cases.

O'Donnell said, "There will also be some what I call more boring agents that will do some productive things, like automating IT processes and automating other tedious tasks. I believe these will become very important next year."

Editor/rice