※1 SKYTRAX 社は 1989 年創立、英国ロンドンに拠点を置く航空業界の格付け会社です。「1 スター」から「5 スター」の星の数で航空会社を格付けする「World Airline Star Rating」のほか、SKYTRAX 社独自の WEB アンケートなど各種顧客調査に基づき 200 社を超える航空会社を対象に評価・表彰を行う「World Airline Award」も毎年行われています。この部門における ANAグループの過去の受賞実績は以下の通りです。
No. 24-056
December 24, 2024.
SKYTRAX World’s Highest Rating "5 Stars"
Awarded for 12 consecutive years!
- ・Recognized for consistently providing high customer experience value both in-flight and at the Airport Services, achieving the highest rating of "5 Stars" for 12 consecutive years since 2013.
- ・Only 10 airlines in the world have achieved the highest rating of "5 Stars", and the only airline in Japan that has continuously received "5 Stars" for over 10 years is the ANA Group.
The ANA Group was recognized as having the highest quality in the world by SKYTRAX, an airline rating company established in the UK in 1989, and has won the highest rating of '5 Stars' for 12 consecutive years since its first award in 2013.
'World Airline Star Rating' is evaluated based on strict audits of the quality standards for in-flight and airport services of each airline, and only airlines that can provide customers with '5-star level' service are certified as '5 Stars'. Only 10 airlines worldwide have achieved the highest rating of '5 Stars', and ANA Group is the only airline in Japan that has maintained '5 Stars' for over 10 years.
The recognition of being a 5-Star airline for 12 consecutive years was highly regarded for providing customer experience value suitable for '5 Stars' in every scene that customers utilize.
ANA will continue to support our customers and work as a group to provide high-quality and comfortable air travel.
Main Initiatives:
- ■ Airport Services
- We are continuously working to improve the convenience of digital services such as boarding procedures and timely information provision on customers' mobile devices. By combining personnel services with digital services, we provide all customers with a smoother journey. In June 2024, we received the award for 'World’s Best Airport Services', awarded to the airline with the highest evaluation in all aspects of airport services at SKYTRAX's 'World Airline Awards'.
- Starting from the summer schedule of 2024, the number of flights departing from the international terminal at Haneda Airport's Terminal 2 has expanded to 26. In addition to using the spacious international departure lounge, the convenience of transferring to domestic flights with ANA that also operate from Terminal 2 has improved.
- From December 2024, the domestic ANA SUITE CHECK-IN and ANA PREMIUM CHECK-IN at Haneda Airport will be gradually renewed. By increasing the number of counters and introducing state-of-the-art security inspection machines, wait times will be reduced, allowing for smoother passage through the security check area than ever before.
- ■ In-flight Services
- To meet the diverse needs of our customers, efforts are being made in human resource development of cabin crew focused on exhibiting flexibility, creativity, and cultivating a supportive mindset, so that warm services unique to Japan can be provided to each individual.
- In addition to renowned chefs and professional sommeliers from Japan and abroad, we are specially producing in-flight meals and beverages through "THE CONNOISSEURS." Also, by utilizing the "In-flight Meal Pre-Reservation Service," you can ensure your desired menu, including collaboration menus of Japanese and Western cuisine, is available if you reserve it up to 24 hours before departure. (Excluding some classes and services)
- The international in-flight internet service (Service Name: ANA Wi-Fi Service) has been expanded, allowing customers in business class to use it for free. Passengers in premium economy and economy class can also use the ANA Wi-Fi Service for text communication free of charge.
- Note: Depending on the aircraft, ANA Wi-Fi Service may not be available. Please check the ANA website for details.
- ■ Collaboration between ground services and in-flight services
- To provide consistent services tailored to each customer both on the ground and in the air, a system for managing customer information across departments is being developed.
- ■New Routes
- Starting from the 2024 winter schedule, three new routes to Europe will be launched. The expanded route network will further enhance global travel with ANA.
- ※Haneda = Milan (from December 3, 2024), Haneda = Stockholm (from January 31, 2025), Haneda = Istanbul (from February 12, 2025)
※1 SKYTRAX was founded in 1989 and is a rating organization based in London, UK, focusing on the airline industry. In addition to its "World Airline Star Rating" which rates airlines from "1 Star" to "5 Stars", it also conducts evaluations and awards for over 200 airlines based on various customer surveys, including SKYTRAX's proprietary web questionnaire, through its annual "World Airline Award." The past awards received by the ANA Group in this category are as follows.
◆2024 World's Best Airport Services / Best Airline Staff Service in Asia
◆2023 World's Cleanest Airline / World's Best Airport Services / Best Airline Staff Service in Asia
◆2022 World's Best Airline Cabin Cleanliness / World's Best Airport Services / Best Airline Staff Service in Asia
◆2021 World's Best Airline Cabin Cleanliness ／ World's Best Airport Services ／ Best Airline Staff in Asia ／ Best First Class Lounge in Asia
◆2019 World's Best Airport Services ／ Best Business Class Onboard Catering
◆2018 World's Best Airline Cabin Cleanliness ／ Best Airline Staff in Asia
◆2017 World's Best Airport Services ／ Best Airline Staff in Asia
◆2016 World's Best Airport Services ／ Best Airline Staff in Asia
◆2015 World's Best Airport Services ／ Best Airline Staff in Asia
◆2014 World's Best Airport Services ／ Best Transpacific Airline
◆2013 World's Best Airport Services ／ Best Cabin Cleanliness
◆2012 Best Transpacific Airline
◆2011 World's Best Airport Services / Staff Service Excellence, Asia
※2 ANA, Japan Airlines, Asiana Airlines, Cathay Pacific Airways, EVA Air, Garuda Indonesia, Hainan Airlines, Korean Air, Qatar Airways, Singapore Airlines (as of December 1, 2024)
- Contact for inquiries from the media:
ANA Public Relations Department 03-6735-1111
- Please check here for customer inquiries.
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