Recently, the WIM2024 Innovators Conference concluded in Peking. As a leading provider of customer interaction and marketing technology services, Aurora Mobile (Nasdaq stock code: JG) was awarded the "2024 Innovation Award - 2024 AIGC Innovation Industry TOP20" for its outstanding innovation and practice in the field of AI. This honor recognizes Aurora Mobile's continuous innovation and excellent performance in AI and generative AI technology.

The WIM2024 Innovators Conference, hosted by Yiou, is one of the most important annual events in the innovation field, aiming to focus on future industries and explore new trends and insights in AI and future industry development. The theme of this year's conference is "AI For X Future Industry Paradigm Leap," attracting over a hundred prominent guests from the global innovation sector to jointly discuss and share the latest innovation results and trends. The 2024 Innovation Award is a crucial segment of the WIM2024 Innovators Conference, aiming to recognize enterprises and individuals who excel in the field of innovation.

As a leading provider of customer interaction and marketing technology services, Aurora Mobile has been committed to promoting digital transformation for businesses through technological innovation. Its launched GPTBots platform is an AI Agent construction platform designed to help enterprises quickly build and train AI Agents, achieving automation and intelligence in business processes. Since its launch in September 2023, the Aurora GPTBots platform has gained widespread application and recognition globally, with over 45,500 registered users by September 30, 2024, covering 188 countries and regions around the world, reflecting a 36% quarter-on-quarter increase, of which more than 93% of users are from overseas.

The core advantage of the Aurora GPTBots platform lies in its no-code design, allowing enterprises to easily build and train AI Agents without needing programming knowledge. Additionally, Aurora GPTBots integrates various mainstream large language models, such as ChatGPT, LLaMA, Zhiyuan, Kimi, Doubao, Wenxin Yiyan, and Tongyi Qianwen, providing standardized interfaces for enterprises and helping them quickly apply the capabilities of large models in production operation and management decision-making, achieving digital and intelligent transformation.

GPTBots have been widely applied in industries such as e-commerce, real estate, finance, IT, Medical, government, New energy Fund, Education, and Retirement, achieving significant results. For example, a client in Hungary's finance sector improved its customer support intelligence level using GPTBots, while a client in Hong Kong applied it to intelligently connect hotel and merchant resource platforms. A marketing service provider client in Malaysia utilized GPTBots for automatic organization of customer inquiries and automated management of leads.

In the smart customer service field, GPTBots has achieved remarkable application results. For instance, GameWorld utilized GPTBots' automated interaction, multilingual support, and intelligent ticket assignment features to free up 50% of human customer service resources, increasing customer satisfaction from 70% to 95%, while reducing average response time from 10 minutes to 15 seconds, saving up to 4 million dollars annually.

Aurora Mobile has been awarded the "2024 AIGC Innovation Industry TOP 20" award, recognizing its continuous innovation and outstanding performance in the AI field. In the future, Aurora Mobile will continue to focus on driving digital transformation for businesses through technological innovation, helping more companies achieve intelligent and automated development.

Source: WeChat public account. Aurora Mobile (JIGUANG)