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中国联通(00762)11月智慧客服客户问题解决率为98.8%

China United Network Communications (00762) had a customer issue resolution rate of 98.8% in November.

Zhitong Finance ·  Dec 20 16:41

China United Network Communications (00762) released an announcement, stating that by November 2024, the cumulative number of "big connectivity" users has reached approximately...

According to Zhitong Finance APP news, China United Network Communications (00762) announced that by November 2024, the cumulative number of "big connectivity" users has reached approximately 1.127 billion, with 5G package users reaching approximately 0.289 billion, and the total number of Internet of Things terminal connections reaching approximately 0.613 billion. The number of customers for the 5G industry virtual private network service is 15,348. The question resolution rate for smart customer service customers this month is 98.8%, and the proportion of intelligent services in smart customer service this month is 85.3%. The total number of authorized patents this year has reached 1,379.

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