Roadzen Inc. (NASDAQ:RDZN) ("Roadzen" or the "Company"), a global leader in AI at the convergence of insurance and mobility, today announced that its existing client National Insurance Company Ltd. ("NICL") has expanded the geographical scope for Roadzen's AI powered XClaim Product. NICL has a total of 34 Regional Offices, of which 10 joined Roadzen's AI-powered XClaim platform. Based upon strong performance, NICL has expanded its contract with Roadzen to include an additional 4 regional offices, effective January 1, 2025.
Roadzen was selected as a Digital Service Provider ("DSP") for processing AI based claims after successfully completing a comprehensive vetting of NICL's Request for Proposal ("RFP") process. The evaluation process was carried out by an association of four government owned auto insurance carriers that account for an approximate 32% share of the India automobile insurance market, which has been growing roughly 18% annually.
Collectively, the four Indian Government owned insurers manually process an estimated 1.4 million automobile claims each year. The RFP was issued to assess the feasibility of upgrading to digital claims processing. Government-owned NICL processes approximately 200,000 claims annually. NICL's assessment is ongoing, with periodic opportunities to alter claims processing allocations based upon which provider demonstrates superior processing speed, reduced loss ratios and improved customer experience.
Roadzen is uniquely positioned to increase its share of NICL's claims processing business through its claims platform called XClaim, which is a digital, touchless, real-time claims resolution from first notice of loss (FNOL) through settlement, using computer vision. By utilizing XClaim, the claims can be settled faster by removing manual visits by traditional surveyors. Surveys are conducted remotely using photos, videos or real-time streaming from which real-time estimates and approvals are generated. Once the claim is serviced, instant final reports are shared with the insurer to complete the claim and make the payments.
This shift to AI-powered claims processing will not only benefit insurers but also policyholders by expediting the claims process and offering a more streamlined experience.