Veeva战略执行副总裁Paul Shawah在Raymond James的一次活动中表示：“我们确实希望赢得绝大多数客户，但我们当然不期望能赢得每一位客户。事实上，我们最近才意识到有一位客户没有与我们同路。他们将与赛富时合作——他们将与赛富时进行定制服务。”An executive from Veeva Systems, a provider of cloud solutions for the Global life sciences Industry, stated that a client switched to Salesforce, causing the stock to drop about 5% on Wednesday and also eliciting a response from Analysts.
According to the Zhito Finance App, an executive from Veeva Systems (VEEV.US), a provider of cloud solutions for the Global life sciences Industry, stated that a client switched to Salesforce (CRM.US), causing the stock to drop about 5% on Wednesday and also eliciting a response from Analysts.
It is understood that both Veeva and Salesforce develop Customer Relationship Management (CRM) Software for enterprise clients.
Paul Shawah, Executive Vice President of Global Strategy at Veeva, stated at an event hosted by Raymond James: "We do hope to win the vast majority of our clients, but we certainly do not expect to win every client. In fact, we recently realized that there is a client that is not aligned with us. They will be working with Salesforce—they will be receiving customized services from Salesforce."
Shawah added that this will be a very long-term project, and it will take some time to complete. "This may not be good for Salesforce. They have not yet launched the product."
Shawah pointed out that they do not believe that most large clients will take this customization approach, and the company will continue to win the vast majority of clients.
Shawah commented: "We may have the opportunity to win this client back. Therefore, we focus on bringing success to our clients, and such things will happen."
Shawah indicated that from a commitment perspective, the company has just seen the commitment of the fourth top 20 customers and is in discussions with the remaining top 20 customers.
In this regard, Baird Analysts expressed their views.
Baird maintains a "Shareholding" rating on Veeva. The Analysts stated that Veeva still believes it will retain the vast majority of its customers, and they think investors largely consider this development to be likely or inevitable.
The Analysts added that they still believe the financial impact is manageable.
"While the term 'custom' can have many interpretations, we will not underestimate entities like Salesforce, but there is a history of customers choosing to take this approach, and the performance record is ultimately mixed," the Analysts said.
The bank's Analysts pointed out that this is expected to be a long-term project, and Veeva's management noted that "a lot could happen between now and then," and there is potential to regain this customer in the future.
