プロディライトによると、ユナイトサービスは本社の1・2・3階にそれぞれコールセンターを構えており、老朽化したビジネスフォンの交換機の買い替えに約1,000万円のコストを要することから、機能性が高く導入コストも大幅にカットできるクラウドPBX「INNOVERA」が選ばれたとしている。ProdiLight <5580> announced on the 9th the release of a case study on the implementation of the cloud PBX "INNOVERA" for Unite Services under the Maguchi Group.
Unite Services, which reportedly receives over 100 incoming calls a day, is not only cutting costs by utilizing INNOVERA but also enhancing the efficiency of telephone responses.
Unite Services is a company responsible for the technology logistics business within the comprehensive logistics company Maguchi Group, composed of 37 group business companies. They have built a network nationwide to provide logistics services regardless of the area, expanding their delivery and installation business for consumer electronics and furniture, as well as housing installation works and repair services.
According to ProdiLight, Unite Services has call centers on the 1st, 2nd, and 3rd floors of their headquarters and had to spend about 10 million yen to replace the aging business phone switch, which is why the highly functional cloud PBX "INNOVERA" was chosen that can significantly cut installation costs.
With the introduction of "INNOVERA," Unite Services can make calls from the headquarters' phone number regardless of location, and can select the outgoing phone number on their devices, greatly improving call efficiency.
