Intelligent Finance and Economics APP learned that recently, Salesforce (CRM.US) held the FY2025Q3 earnings conference. The company stated that it has signed 200 transactions for Agentforce, as an additional component of many of the company's service cloud products. Customers have an incredible attraction to the company's service cloud. The service cloud is the company's largest cloud, and a large number of additional components have appeared in the customer base. Customers also recognize this as a platform. The company hopes to have self-sufficient agents to support customers like those on helpetsalesforce.com. Therefore, despite the excitement over the initial 200 transactions, the company is primarily focused on the service cloud area. The company is very excited about the opportunities in Sales Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud, all included in all AgentForce transactions. When considering the opportunities facing AgentForce, these 200 transactions are just the tip of the iceberg.

Salesforce mentioned that the strong performance driven by customer success achieved through Agentforce and AI solutions. In the third quarter, the number of orders over $1 million obtained through AI more than doubled year-on-year, with over 2,000 AI transactions signed, including over 200 Agentforce orders shared by Mark. To meet the growing demand of Agentforce, the company will recruit 1,400 AEs globally in the fourth quarter, as well as use new sales SDR agents and sales coaching agents to enhance the capabilities of each salesperson.

Currently, 25% of the Fortune 100 are Data Cloud customers. Mark mentioned Adeco Group, who is using Data Cloud to consolidate over 40 instances in legacy systems, laying the foundation for a large-scale deployment of Agent Force. Utilization is a key indicator of product value to customers, with the company now processing $767 trillion in records per month. In fact, the world's leading job site recruits three people every second on its platform. Using Data Cloud as its listing data architecture, Indeed matches 0.58 billion job seeker profiles with over 3 million employers. The goal of Agentforce is to recruit at scale and assist 3 million people in overcoming employment barriers by 2030.

The entire industry will emerge under the drive of innovation and creativity, as people use Agentforce to tackle challenges and reach new heights, marking the beginning of transformation. The company is very satisfied with the strong performance this quarter and will continue to focus on driving profit growth, optimizing free cash flow, and ushering in a new era of customer success through Agentforce, truly representing Salesforce's next development direction.

Q&A

Q: You heard everyone's excitement on the phone. Perhaps you can ask Brian. Regarding the 200 transactions you have already signed for Agentforce, could you introduce us to what these transactions are like? Are they inclined to upsell to customers? If upselling to customers, what kind of improvements do you see? Are they more inclined to be like one cloud or another? How extensive are they? We can use any description to try to better understand this opportunity.

A: Yes, Keith, thank you for your question, it's a good one. As an additional component of many of our service cloud products, we see incredible attraction from customers to our service cloud. Clearly, you know the service cloud is our largest cloud, and our initial opportunity with the agent team was to collaborate with our service cloud customers. We have seen a large number of additional components in the customer base of the service cloud. But our customers also recognize this as a platform. Of course, we hope to have self-sufficient agents to support customers like we do on helpetsalesforce.com, but what opportunities do you have to deploy agents in your interactions and workflows with customers?

Therefore, despite our initial excitement about the 200 transactions, we are mainly focused on the cloud services area, and we are very excited about the opportunities in SalesCloud, Marketing Cloud, Commerce Cloud, and Data Cloud, all of which are included in all of our AgentForce transactions. Therefore, when we consider the opportunities facing AgentForce, these 200 transactions are just the tip of the iceberg.

Q: You have obviously created a lot of value for customers. For example, how is the discussion progressing on Agentforce pricing, how do you get involved or cooperate with customers, and how should we consider it? What have you heard? Thank you.

A: Thank you for the question. Let me start, I think Marc may chime in as well. But we -- but we -- we are very excited about this. I want to say, as you know, it's a usage-based structure, charging $2 per conversation, which we feel is very valuable for our customers as they spend a lot on conversations today. Please. Everyone knows that I always wear boots because I ruptured my Achilles tendon while diving in Fakarava, an incredible place in French Polynesia, where I had a wonderful birthday but unfortunately ruptured my Achilles tendon. I believe we all know the international motto of Fakarava, which I hold close to my heart, that is I do not give to Fakarava.

So I just got a call from the hospital telling me to schedule another MRI scan and the incredible service. I know I have a good relationship with UCSF, they care about me a lot. I care about them a lot, they are very organized, asking me a lot of questions to prepare me for the next MRI scan. At the end of the call, they talked about pre-operative care, and they will call me again after the surgery, and so on. At that time, I was thinking, wow, how much did this cost them? They are short-staffed. Their doctors are exhausted, their nurses are exhausted. I have been talking to them all along. All these doctors are working in pajamas, as they say, because they are working late at night with their families, trying to convey all their information.

Everyone at UCSF is already overloaded. I mean, it's an incredible job, but I can't believe they have to do so much work with such limited manpower. When I got this call, I said they already knew all my details. They have all my data, all my care, my family history. They have all my scan results. They could have an agent do this work, which could cost them $100. It was unnecessary. I think we could have done that call for about $1.50. I think this is the message to be conveyed to our customers, how you will allow some employees to take a break, get back to their strategic work, focus on what really matters to their customers, while some more administrative, bureaucratic, and political work is done by those political levels or higher levels, you know, I think this could be done by agents.

This is my opinion. I think we are in an incredible moment where we can truly increase the country's revenue, GDP, do more things, increase productivity, without hiring more people. The hospital is the best example. Consumer pricing is not new to Salesforce. Everyone knows we have Sandbox, Commerce Cloud, Haroku, and Data Cloud, etc. But this is a consumer product. We have products calculated on a per-user basis for humans. We have consumer products for agents and robots. I think we should look at it this way, that the cost is fundamentally incomparable. Brian, do you want to add more?

A: Our customers now understand their labor costs. When we deploy agents to help them manage interactions with customers, pricing conversations become much easier. So you can even see it on our website. We have a calculator that allows our customers to do this work themselves, which is a great advertisement for them to understand what the cost structure is, which is an eye-opener for many of our customers to see the value we can provide to them through Agent Force. Great. Thank you, Lamo. Rejna, please let's move on to the next question.

Q: Great. Thank you very much for answering that question. Marc, I wanted to ask about the more core initiatives you mentioned in your speech. Further integration of platforms seems like a good thing for customers. Could you elaborate on the specifics of this initiative and the scale of the pricing? Thank you. Well, since we started the transformation, we have been working hard for several years on this. I think this conference call may be the two-year anniversary of our transformation. Right, Amy?

What I mean is, about two years ago, we felt Wow, we were about to undergo an incredible transformation. I believe that without all of your support, we would not have been able to make this transformation. I think you gave us a lot of advice, thoughts, and strategies. It's truly been an incredible 24 months. This was a financial transformation and also a technological transformation.

You know, now as we really think about what we really invest in, we are really trying to figure out how to make our organization stronger so that we can achieve our digital goals - we want to expand our distribution organization. We hope we can do this faster, but we still haven't reached our desired goals. I must say we have made very significant investments in artificial intelligence. I think Agentforce is a clear example, and we have also made very significant investments in Morecore.

A: In the past two years, we have not only significantly increased productivity, but also increased the number of company engineers. This is something we value greatly. This is the reason we are able to provide this technological capability. When we look at the company, I would say the company has developed more core elements. Therefore, at Dreamforce, you will see that functions like business and marketing, which have always been outside the core platform, are now part of the core platform. We hope that sales, service, marketing, analytics, data cloud, Slack will all be centralized on one platform.

This is because we want all workflows, data, metadata to be centralized on one platform. The reason is that without this platform, artificial intelligence cannot work. Artificial intelligence requires the ability to view these massive datasets, as well as the ability to integrate all of these together, because you can imagine I am on the phone with the University of California, San Francisco, now talking to an agent from some future time, rather than talking to someone I spoke to today. They say, you still owe $500 from your last visit, which is not uncommon for me, and there are some additional charges or other things I need to pay.

I would say, yes, continue processing, all of this happens on our platform. So, business can be done on the platform, email confirmations can be done on the platform, case management can be done on the platform, patient relationship management can be done on the platform. It can be done by industry, by region, by currency.

I believe this is the true unique feature of Salesforce, not only do we provide this agent-first solution, but also the comprehensive set of functions behind it.

Q: Good afternoon, thank you for answering my question. I would like to ask about the new Foundation product. This seems to be a new strategic approach packaged with Multicloud and can also drive wider agent adoption. How have customers responded to Foundation so far? Do you know how adoption will be next year?

A: I think this foundation and other initiatives we are undertaking come from more core areas. So, when you look at the basic elements, look at our focus on the small and medium business market, look at the fundamental rewrite of real-time products, it's a bit like driving an airplane and rebuilding it in real-time. My team and I joke. Two years ago, we were flying the plane at that time. We found that two pilots up front went missing, someone standing next to the parachute jumped out of the plane, and we all stayed on the plane. We contacted everyone by phone and said, okay, we will sort everything out, trust us, we will get this done.

You know, although we have been laying the plane through this way, we have not only successfully laid the plane, but also reconstructed the entire plane in real time. The platform itself has also been rebuilt. It's truly incredible. Foundations do show us what's happening. It's the same codebase, but you can see that Foundations are using Salesforce in a completely different way, we are trying to provide our features to all customers as much as possible. So, we are introducing Foundations so that every customer can experience sales, service, marketing, analytics, data cloud, and Slack.

We have everything we have realized, and I want to add one more thing, which is about the platform. Therefore, let these customers understand that they no longer need to buy the best similar products, just press a button lightly, everything is ready, this is very important. It's effective, we still have a lot of work to do to make customers understand all the features we have. However, many of our Sales Cloud customers do not have Service Cloud, and many of our Service Cloud customers do not have Sales Cloud, the same goes for Marketing Cloud, I can introduce each cloud, because in a way, we have been selling many clouds in our own silos, so they have built their own customer base.

We have many customers, and we have a lot of software to sell to a lot of people. But this is an exciting moment because our differentiation is huge.

Thank you very much. Congratulations on this quarter, it's great to hear everyone's excitement after Agentforce was released. Brian, maybe this is for you. I'm just curious, does this match some of the comments earlier? So far, the Data Cloud is really powerful. I'm just a little curious, how are your customers progressing in organizing their data so they can get some out-of-the-box value from Agentforce? I just want to better understand how long it takes from talking to customers to understanding what they need, organizing data, and then introducing Agent Force, is it a three to six month process? Just wondering if you already have any insights on this. Thank you.

A: Yes. Kirk, I appreciate this question. Honestly, it depends on the customer. If you have had a very strong data architecture strategy for many years, then your ability to launch the Data Cloud, coordinate data, and apply it to our AI solutions might take a few months or even weeks. Other customers' business data is isolated. They have built a data lake. It is located in different departments that they want to integrate in the Data Cloud, which may take longer, even up to six months to integrate this data.

They all want to speed up, which is a good opportunity for us. They all realize the need to coordinate data so that their AI and Agent Force can better serve customers. So, what we see is not only a huge demand for technology, but also a great demand for personnel to coordinate data so they can truly serve customers with Agentforce. So, it really depends on the actual situation, to be honest, that's the answer.