press release
Products/Services
November 22, 2024
Handling of various services during the year-end and New Year holidays
～ ATMs can also be used during the year-end and New Year holidays～
We would like to inform you about the handling of various services during the year-end and New Year holidays (2024/12/31 (Tuesday) to 2025/1/6 (Monday)) of Japan Post Bank, Ltd. (Chiyoda-ku, Tokyo, Director and Representative Executive Officer and President Takayuki Kasama) as follows.
ATMs that carry out holiday service※ will remain open during the same period. You can deposit and refund regular savings accounts at approximately 14,000 ATMs nationwide, including small ATMs installed at FamilyMart, etc.
* “Holiday Service” is the name of a service where ATMs can be used on Sundays and holidays.
Please check the business hours etc. of each ATM on the Japan Post website “Search Post Offices/ATMs (opens in a separate window)”.
[Handling status of various services]
*1 Small ATMs installed at FamilyMart etc. cannot use passbooks or handle magnetic stripe repairs.
You can search for the business hours of each ATM and transactions that can be handled on the Japan Post website “Search Post Offices/ATMs (opens in a separate window)”.
(Please select “Select from ATM” from “Search Terms of Use” and check the desired conditions to search) *2 Small ATMs installed at FamilyMart etc. cannot be used from 1/1 (Wed/Holiday) 20:50 to 1/3 (Fri) 0:05. *3 Some transfers may be processed on or after the next business day. *4 Depending on the circumstances of the storage facility, there may be times when it cannot be used. Please check the storage organization's website for details.
■Hours when some services cannot be used, etc. (excluding normal service downtime)
| Service name | Some services, hours, etc. that are not available |
|---|---|
| Japan Post Direct (direct service) | [All services] ○1/1 (Wednesday, holiday) 3:15 to 3:25 ○1/3 (Friday) 4:15 to 4:25 |
| debit card (Japan Post Debit) | [All services except JP Debit Member WEB] ○12/31 (Tue) 23:55 to 1/1 (Wed/Holiday) 0:05 ○1/3 (Fri) 23:55 to 1/4 (Sat) 0:05 *Applications for JP Debit will also not be accepted during the above hours. |
| Japan Post Passbook App Japan Post authentication app | [All services] ○1/1 (Wednesday, holiday) 3:15 to 3:25 ○1/3 (Friday) 4:15 to 4:25 |
| JP Pay | [All services] ○1/1 (Wednesday, holiday) 3:10 to 3:25 ○1/3 (Friday) 4:10 to 4:25 |
| Japan Post Reco | [Update your Japan Post account information (if you have a mutual fund account)] ○12/31 (Tue) 0:00-23:59 [Updating and collaborating with JP account information] ○1/1 (Wednesday, holiday) 3:15 to 3:25 ○1/3 (Friday) 4:15 to 4:25 *Information that has already been acquired can be viewed in the app. |
| Japan Post Procedure App | [All services] ○1/1 (Wednesday, holiday) 3:10 to 3:25 ○1/3 (Friday) 4:10 to 4:25 ○1/5 (Sun) 23:50 to 1/6 (Mon) 1:00 |
| Instant transfer service Two-way instant transfer service | [All services] ○12/31 (Tue) 23:55 to 1/1 (Wed/Holiday) 0:05 ○1/3 (Fri) 23:55 to 1/4 (Sat) 0:05 *In addition to the above, there may be times when it cannot be used due to storage facilities. Please check the storage organization's website for details. |
| Online account transfer application service | [All services] ○1/1 (Wednesday, holiday) 3:15 to 3:25 ○1/3 (Friday) 4:15 to 4:25 |
| [Contact Information] |
|---|
| JP Call Center 0120-108-420 《Reception hours》Weekdays 9:00 ～ 19:00 Saturdays, Sundays, and holidays, December 31, 9:00 to 17:00 (Not available from January 1st to January 3rd and May 3rd to May 5th) *Please check the inquiry page on the Japan Post Bank website for the latest reception hours. *Calls can also be used free of charge from mobile phones, etc. *You may not be able to use some IP phones, etc. ※Please let us know the caller ID when using it. (If your phone is set to not notify, please add 186 at the beginning of the phone number above.) |
