On November 7, at the 7th China Pacific Insurance Exhibition Area of the Import Expo, China Pacific Insurance's the Pacific Health Insurance jointly with China Pacific Property Insurance and Pacific Doctor Manager, released the 'Medical Claim Platform' service tool, aimed at providing enterprises with a one-stop 'medical treatment + claim settlement' solution, helping enterprise employees access higher quality and more convenient medical care and insurance services.
Vice President of China Pacific Insurance Ma Xin, General Manager of the Pacific Health Insurance Shang Jiaoyan, Deputy General Manager of China Pacific Property Insurance Li Chao, Executive Director of Shanghai Guanci China Pacific Internet Hospital Shen Yuhui, and Gao Beifen, Head of the Health Welfare Department of Zhongzhi Shanghai Company attended the meeting and delivered speeches.
Ma Xin stated in his speech that the insurance industry is entering a new era, and China Pacific Insurance is committed to serving the people's better life, making every effort to excel in the 'Five Major Financial Areas.' The launch of 'Medical Claim Platform' is an innovative measure to focus on civil security, promote the deep integration of commercial health insurance and health management.
Vice President of China Pacific Insurance Ma Xin's speech.
Breaking the bottleneck: The evolution of group medical insurance is underway.
The '2024 Corporate Health Security Welfare White Paper' released by Zhongzhi shows: Through a survey of nearly 300 companies, it was found that over 80% of companies value employee health security, and nearly 60% of companies face various problems caused by employees' poor health conditions. 'Rising medical insurance claims and premium costs' are the biggest challenges faced by corporate insurance welfare management.
Reality also shows that on one side, employees' work efficiency is affected by illness and suboptimal health conditions, resulting in various losses due to insufficient employee health management in enterprises; on the other side, the operating costs of group medical insurance are increasing, operational pressures are high, and there are many customer complaints. Users' dissatisfaction with group medical insurance is mainly manifested in poor experience during medical treatment and various issues during claim settlement.
Only by breaking the bottlenecks between health management services and insurance claims can the various difficulties in the operation of group medical insurance be solved. Ma Xin stated that the user pain points are the focus of China Pacific Insurance. China Pacific Insurance will fully leverage the synergies within the group, rely on the service capabilities and innovation of the Pacific Health Insurance and Pacific Doctor Manager, to provide high-quality health management and claims services to China Pacific Property Insurance's extensive enterprise clients. By using 'Medical Claim Platform,' this deeply integrated tool, the focus is on increasing the proportion of health service usage among insurance users, achieving the ultimate mission of making every China Pacific Insurance user healthier.
China Pacific Insurance's strength guarantee, 'Medical Claim Express' seeks a 'breakthrough.'
The high complexity of group insurance itself increases the difficulty of technological innovation. How to break through requires strong support and exploration of new business paths.
The person in charge of Taiyi Guanjia pointed out in the keynote speech that relying on the strong capabilities of Pacific Health Insurance, Taiyi Guanjia, and partners, 'Medical Claim Express' will provide enterprises with a one-stop 'medical + claims' solution. With excellent service capabilities, abundant medical resources, strong pharmaceutical capabilities, and professional technical capabilities, 'Medical Claim Express' has created unique advantages.
'Medical Claim Express's' exclusive butler can provide 7*24H service for users on WeChat, connecting online with 1000+ in-house doctors and top Chinese doctors, offline with 1300+ top Chinese hospitals, and nursing resources for over 10,000 clients. President Shen Yuhui said that more than 80 experts and directors from Guangci Taibao Internet Hospital are already providing online consultations on the 'Medical Claim Express' platform, with doctors sourced from Shanghai Ruijin Hospital. The in-house doctor team of Taiyi Guanjia has also undergone Ruijin's comprehensive training and certification, providing standardized and professional online consulting and diagnostic services for patients, always guarding by the customers' side.
In addition, 'Medical Claim Express' also aggregates strong drug supply capabilities, professional AI technology capabilities, and collaborates with multiple insurers to co-build specialized claims teams. The high-quality cross-border integration of resources has become the cornerstone of 'Medical Claim Express' offering high-quality medical and claim services.
At the press conference, the leaders of Pacific Health Insurance, China Pacific Insurance Property Insurance, Taiyi Guanjia, as well as partners from medical institutions and employee welfare enterprises, jointly lit up the 'Medical Claim Express' launch button.
'Medical Claim Express' officially launched.
Process management creates service increments and reduces risks.
Next, MediClaim will be the first to provide standard solutions for the medical insurance products of China Pacific Insurance Group, offering professional, convenient, and cost-effective exclusive services to a massive group insurance customers and insured individuals. It will gradually expand to individual insurance products in the future, benefiting individual insurance customers.
Li Chao stated that the collaboration between the China Pacific Insurance Group's grand health strategy and its subsidiaries provides more opportunities to enhance the service capabilities for China Pacific Property Insurance. The launch of MediClaim also provides China Pacific Property Insurance customers with a service that combines responsibility, wisdom, and warmth from Taibao.
Li Chao, Vice General Manager of China Pacific Property Insurance, delivers a speech.
In the new business scenario of MediClaim, dedicated butlers replace traditional insurance customer service, treating each employee of the company as a VIP. This ensures personalized, convenient, and anytime, anywhere service, replacing the traditional service scenes that are cold, lacking personal touch, slow in response, and inconsistent in service.
When employees are satisfied, companies are more at ease. By adding online medical services, enhancing offline medical care, connecting claims services, and enabling online direct payment, MediClaim creates an employee health hub for companies. The relevant person in charge of China Pacific Property Insurance introduced practical cases showing that MediClaim can help companies implement comprehensive employee health management, increase service efficiency to reduce risks, and protect the financial interests of the company's HR.
The innovative service model of MediClaim has also been recognized by industry veterans in employee benefits. Gao Beifen stated that employees are the core assets of a company, and their health and happiness are closely related to the company's success. Innovative products like MediClaim allow us to better care for employee health and help companies develop more effectively.
In the future, Pacific Health Insurance will continue to drive transformation with innovation, anchoring towards the grand health strategy. It will collaborate with medical ecosystem partners such as Taiyi Housekeeper to create scenario-based service products based on real customer needs, offering customers comprehensive insurance payment solutions and full-cycle medical services to make people's lives healthier.
