This afternoon, Meituan announced another upgrade of travel order emergency service policy, all domestic orders can be cancelled free of charge, and start 100 million yuan emergency service guarantee money.
Meituan said that in response to novel coronavirus's recent pneumonia epidemic, Meituan has set up a special team and launched a 100 million yuan guarantee fund for emergency services. spare no effort to do a good job in the emergency service guarantee of various travel orders, such as hotels, accommodation, scenic spot tickets, holidays, air tickets, train tickets, and so on.
According to the latest situation, Meituan will continue to upgrade the travel order emergency service policy from now on, extending the scope of free cancellation to all domestic orders:
1. Hotel, accommodation: Meituan has launched the "Green Channel" protection scheme on January 22nd, and new businesses continue to join. Merchants who respond to the plan will unconditionally provide free cancellation protection for orders checked in before February 8 (the fifteenth day of the first month). Meituan will actively coordinate the cancellation or rescheduling for users of other domestic hotel businesses and residential accommodation businesses that have not yet responded.
two。 Scenic spot tickets and vacations: all scenic spot tickets and holiday orders with a useful life before February 8 (the 15th day of the first lunar month) can be cancelled free of charge. At the same time, a number of cultural and tourism units and tourism enterprises have announced the closure or cancellation of activities. Meituan will take the initiative to contact users to cancel orders and refund them free of charge in accordance with the latest policy.
3. Air tickets and train tickets: according to the policy of the General Administration of Civil Aviation and China Train 12306, passengers who have purchased civil aviation air tickets and national railway train tickets voluntarily refund tickets will not be charged any fee since 00: 00 on January 24. Users are advised to apply for a refund by themselves on the "my order" details page of Meituan App.
