On October 21, 2024, in Belmont, California / USA / -- RingCentral, Inc., a global leading ai-driven enterprise communication solution provider (NYSE symbol: RNG), announced that Gartner has named RingCentral a leader in the 2024 Unified Communications as a Service (UCaaS) report, marking RingCentral's tenth consecutive year in the Leaders quadrant.

"Driven by breakthrough artificial intelligence innovations, the landscape of enterprise communications is undergoing revolutionary changes, redefining capabilities across various industries and roles, from medical care to retail, to customer service operations and daily employee tasks," said Kira Makagon, Chief Innovations Officer and Chief Marketing Officer at RingCentral. "At RingCentral, we are not only improving productivity and efficiency; we are also helping businesses gain deeper insights to drive better customer outcomes in unprecedented ways. We are extremely proud to be recognized once again by Gartner as a leader in this year's UCaaS report. As pioneers in this industry, we see this recognition as a result of RingCentral's commitment to trust, unparalleled reliability, fast innovation pace, and strategic partnerships that deliver real business value to customers."

RingCentral serves over 400,000 organizations globally and 7 million end users, integrating artificial intelligence into its phone, messaging, video, meetings, and contact center capabilities to enhance employee productivity and operational capabilities. Last year, as more organizations sought vendors offering deeply integrated UCaaS and CCaaS solutions to drive superior employee and customer experiences, RingCentral, as an early integrator of UCaaS and CCaaS on a single platform, made significant progress in rapid innovation and development with its native AI-first contact center solution, RingCX. Additionally, RingCentral has uniquely built partnerships, engaging in large-scale collaborations with some of the largest global service providers and establishing strategic partnerships with renowned organizations like Avaya.

The "2024 Gartner UCaaS Critical Capabilities Report", released alongside the Magic Quadrant report, also revealed that RingCentral ranked first in three out of six product or service use case categories, as detailed below:

• Phone-centric/large organizations rank first in usage cases.
• Integrated contact center ranks first in unified communication usage cases.
• Medium-sized enterprise ranks first in usage cases.

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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the United States and internationally. MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates, used under license. All rights reserved.

Gartner, "Magic Quadrant for Unified Communications as a Service," by Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, October 7, 2024.

Gartner, "Critical Capabilities for Unified Communications as a Service," by Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, October 14, 2024.

关于 RingCentral

RingCentral是全球领先的人工智能驱动的可信商业通讯、联络中心、收入智能、视频和混合活动解决方案提供商。RingCentral通过对话智能赋能企业，解锁丰富的客户和员工互动，以提供洞察和改善业务成果。凭借数十年来在可靠和安全的云通信方面的专业积累，RingCentral赢得了全球数十万客户和数百万用户的信任。RingCentral总部设在美国加利福尼亚州贝尔蒙特，并在世界各地设有办事处。目前在中国厦门、杭州及香港设有办公室。访问ringcentral.com了解更多信息。