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中国联通(00762)8月智慧客服客户问题解决率为98.6%

China United Network Communications (00762) achieved a customer problem resolution rate of 98.6% for its smart customer service in August.

Zhitong Finance ·  Sep 20 16:37

China United Network Communications (00762) announced that as of August 2024, the total number of "Dalianjie" users reached approximately 1...

According to the Zhitong Finance APP, China United Network Communications (00762) announced that as of August 2024, the total number of "Dalianjie" users reached approximately 1.091 billion households, with 5G package users reaching approximately 0.283 billion households, and the total number of IoT terminal connections reaching approximately 0.583 billion households. The number of customers using 5G industry virtual private network services is 13,534. The problem resolution rate of the Smart Customer Service in the month was 98.6%, and the proportion of intelligent services of the Smart Customer Service in the month was 84.2%. The number of authorized patents accumulated this year is 1,142.

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