According to CCTV finance, the relevant departments are expected that during this year's Labor Day holiday in the USA, the passenger flow at US airports may reach a historic high. In order to meet the strong demand for aviation travel, multiple US airlines are now adopting ai technology to optimize the operation of various areas, including ground control, route design, and customer service. Flight delays have always been a major pain point affecting the customer experience, and United Airlines stated that typically, passengers' negative emotions will ease after understanding the reasons for the delay. Therefore, United Airlines' customer service department has begun to use generative AI to write detailed explanations of the reasons for the delay. Since March of this year, United Airlines has used this AI tool on over 6000 flights, and surveys show that customer satisfaction has increased by 4%.