Original title: lift the car twice, either malfunction or bruise! NIO Inc. car, are you still reliable? Source: Tencent News

Pay in full

426880元

Buy it.

New energy vehicle

Newly rich

NIO Inc. ES8

Unreliable

A lot of questions.

1 lift the car for the first time 1

Reversing radar

Became blind.

Car screen display

It's all malfunctions.

1 pick up the car for the second time

Leaf plate

Suspected to be replaced

Bumper

And bruised.

Unreliable

Have an arrogant attitude

scene

Waited for two hours.

There is no explanation.

At home

Waited for several days.

No one contacted.

Last

Throw down a word

Get a refund.

NIO Inc.

You caused the trouble.

Is it possible

Will only hit people with money.

The video function shuts down, the screen is full of exclamation points, and the bumper is bruised. Ms. Zhang, a citizen, reflected to "Xinmin help Nong":

She and her husband spent more than 420,000 yuan to buy a "NIO Inc.". Both times they picked up the car and encountered quality problems. And NIO Inc. 's attitude was extremely unproactive, and finally said lightly: "then give the money back to you!" It made her very dissatisfied and disappointed.

Make a decision

Upgrade from ES6 to ES8

Recently, Ms. Zhang and her husband considered switching to a new energy car at home and took a fancy to a NIO Inc. ES6. "We went to the NIO Inc. exhibition hall and specially test-drove it, and it felt good, so we decided to pay 2000 yuan as an intention fee." On October 26th, according to the instructions of NIO Inc. 's sales staff, they officially ordered one through NIO Inc. 's app, with an additional deposit of 20, 000 yuan.

"later, the salesperson told us that the ES6 was so popular that there were no cars in the country and it would take a long time to wait, so they recommended an existing ES8 (seven seats) to us." According to the salesperson, the ES8 is an exhibition car, an officially certified "second-hand car" for sale, but in fact it only has a short mileage during the exhibition, with a total mileage of only 20 kilometers, unlicensed and unsold, and is actually still a "new car".

Most importantly, Ms. Zhang can enjoy all the concessions available to NIO Inc. 's first car owner. She and her husband agreed to "upgrade" and added the deposit to 40,000 yuan.

The only regret, Ms. Zhang said, is that the car was produced in 2018. But then they didn't care.

First mention

The on-screen display vehicles are all malfunctions.

On November 26th, Ms. Zhang paid off 426880 of the full amount of the ES8. "this price is more than 20, 000 yuan less than the normal transaction price of a new ES8 car."

Ms. Zhang paid the car in full.

According to the delivery notice, the pick-up time is any day from November 25 to December 2. "in order to meet the new car, we were in a hurry to sell an old car at home." Ms. Zhang said.

On November 30th, the two men came to the NIO Inc. delivery center in Baoshan area to pick up the car. "when the staff showed us the various functions of the car, we found that the car had a serious fault: the reversing radar and the image could not be used, the screen display in the car had been jumping the exclamation mark (showing a series of system failures), and the intelligent robot in the carMalfunction. "

The vehicle intelligent robot can not be used normally.

The scene frightened the two men and refused to accept the vehicle. NIO Inc. 's salesman went so far as to say, "if you come and come, take the car back first. there may be other problems in driving for a few days. Streetcars are also unstable in the system, and they will come and repair them at that time." I was dumbfounded with my husband at that time, and there was this kind of operation? The car worth more than 400,000 yuan broke down before it left the exhibition hall! Who dares to drive a car like this? "

Screenshot of Ms. Zhang's text message.

So Ms. Zhang didn't mention the car that day. The salesperson said that the car would be sent back to the original factory to "brush the machine". After troubleshooting the system, the car would be notified.

Second mention

The bumper of the leaf board is injured.

In the process of waiting, Ms. Zhang felt NIO Inc. 's procrastination. "We waited for two days and never received any news. After inquiry, we learned that our car was still on its way to the after-sales center. It made us feel bad at the time. NIO Inc. didn't take the initiative at all. I asked, and they answered. "

On December 6, Ms. Zhang and her husband asked for leave to pick up the car again. "who knew that when I arrived at the scene, the car I saw was bruised, and the leaf board of the right front tire seemed to have been replaced, scraped, and chromatic aberration; there were scratches on the front bumper and paint fell off.

There are scratch marks on the blade of the right front wheel.

Scratches and paint loss on the front bumper

"We waited at the scene for more than two hours, and no one gave us a solution." In the next few days, NIO Inc. did not take the initiative to contact them. "then they called my husband and agreed to give us a return."

Ms. Zhang said that they felt very bad at this time.

NIO Inc. did not perform the delivery of the vehicle in accordance with the contract, thinking about it with a light "refund"?

How do customers calculate that more than 420,000 yuan of cars are occupied for one month free of charge?

Should there be an explanation for disrupting the rhythm of customers' life and work (selling old cars and inconvenient travel)?

Screenshot of Ms. Zhang's Wechat

Ms. Zhang hopes that NIO Inc. will re-deliver an ES8 and provide customers with a scooter before it is delivered.

Cutoff message

NIO Inc.

Begin to work withComplaintsHuman communication

To help you call the hotline 4009996699 of Shanghai NIO Inc. Automobile Co., Ltd., he fed back to the staff the contents of Ms. Zhang's complaint and made an interview request on several key issues:

How are the faults and scratches found in the two pick-ups caused?

What kind of liability should be borne for breach of contract if the vehicle is not delivered on time?

Will you accept the customer's request?

As of the press release, NIO Inc. company feedback, began to communicate with the complainants.

Help Nong with the studio

Planner | Qian Junyi

Text | Chen Yihao

Photography | interviewee

Editor | Gu Yiyue, Qian Junyi, Yao Chujie