On July 5, 2024, China Pacific Insurance held a high-end insurance forum with the theme of "creating new productive forces through the intelligent production of digital labor" at the World Artificial Intelligence Conference (WAIC) which attracted global attention. This is also the fourth consecutive year that China Pacific Insurance has written a new chapter for the future of "insurance + technology" on the stage of WAIC with innovation as the engine.
Yu Bin, Vice President of China Pacific Insurance, said in his opening speech that as a data-intensive industry with strong digital needs, the financial industry has become an important scene for artificial intelligence to exert its force. The digitalization upgrade of the financial industry has entered the stage of intellectualization. Through the organic integration of finance and digital technology, China Pacific Insurance will continue to innovate in the field of financial services, improve its technological strength, and contribute to the high-quality development of the national economy.
Yu Bin's opening speech at the forum
At this forum, top industry leaders and academic masters from iFLYTEK, Alibaba, Huawei, PwC, Shanghai Pudong Development Bank, and Fudan University gathered together to deliver a series of keynote speeches on large-scale model technology and applications. Under the guidance of Wei Jiaohua, General Manager of Taiping Technology, a roundtable forum on "Large-scale Models Help Industries Create New Qualitative Production Forces" was presented, attracting many online viewers to witness a collision of thoughts and wisdom.
Roundtable Forum on "Large-scale Models Help Industries Create New Qualitative Production Forces"
Speed up the cultivation of digital labor and create a new paradigm for industry level upgrading.
The highlight of this forum is that China Pacific Insurance took this opportunity to showcase its digital labor matrix based on large-scale model technology, covering core business sectors such as group auditing, property insurance, life insurance, and health insurance. This is a major promotion for the digital transformation of the insurance industry and a redefinition of future insurance service models.
Pioneer practice in the audit field,The successful deployment of digital labor in auditing not only builds an intelligent system from front-end risk inspection to back-end audit management but also significantly improves the efficiency of audit work. Since its launch in November last year, it has benefited 250 auditors with remarkable results.The intelligent take-off of property insurance claims, ChinaPacific Insurance'sonline claims assistant for car insuranceoptimizes customer claim experience. It is expected to empower 150 claim operators by the end of the year and achieve a 10% growth in case handling capacity.Innovation breakthrough in life insurance training,and the launch of the AI intelligent coaching assistant based on advanced psychological theory have substantially improved the sales skills of agents. It is expected to provide training equivalent to an additional 500 high-level sales personnel by 2025.Exploration of unmanned health insurance claim process, with the intelligent claim audit digital labor put into operation,has achieved highly automated processes with an accuracy rate of up to 89% based on large-scale models.
Building a data cooperation ecosystem, opening a new chapter in the data ecosystem cooperation
Another highlight of this forum was the joint release of the "Data Cooperation Ecosystem White Paper" by China Pacific Insurance and Shanghai Pudong Development Bank. The report elaborated on how to break down barriers through safe data exchange platforms, promote the "dual circulation" strategy of data flow, and stimulate the potential for financial innovation. The two sides aim to build an open and sharing data ecosystem system that not only guarantees data security and personal privacy but also promotes efficient circulation and value excavation of internal and external data, providing strong support for the precise and differentiated strategy of the financial services industry.
"China Pacific Insurance and Shanghai Pudong Development Bank Data Cooperation Ecosystem White Paper" officially released
This high-end forum brings together industry elites and technology pioneers, focusing on the deep integration and innovation of large-scale models in the insurance ecosystem. It explores how to seamlessly integrate large-scale data models and cutting-edge technology innovation paths, and investigates the profound impact of this combination on insurance business models, risk management, customer service, and even the entire financial ecosystem. China Pacific Insurance, as a leading insurance company, is embracing and insightful towards the era of large models like never before. It not only has a far-sighted vision at the strategic level, but also makes steady progress at the practical level, injecting strong technological energy into the transformation and upgrading of the insurance industry through accelerated innovation application.