According to the Smart Finance app, Lufax (06623) rose more than 35% during trading and rose 35.32% to HKD 13.18, with a turnover of HKD 9.3853 million at the time of publication.

Recently, Lufax Holding has further implemented the "three savings" service experience of "worry-free, time-saving, and cost-saving". Its subsidiary Ping An Guaranty is based on serving the real economy and small and micro business owners. By using AIGC digital technology to improve customer service efficiency, it has officially launched the AIGC model of intelligent form-filling system in the credit service customer service field - customer service intelligence express car. According to the introduction, since the model was launched in early June, the accuracy rate of intelligent form filling has reached 84%, the cumulative usage is 13,989 pieces, and the efficiency of customer service order placement has been improved by 26%. While accurately describing customer demands, it reduces operating costs and improves service quality and efficiency.

According to the project leader, the model focuses on difficult consultation scenarios, uses ASR and NLP technologies to process real-time voice and achieve accurate voice-to-text conversion, and relies on Ping An's GPT large language model to deeply understand and summarize the text, and achieve automatic summarization and online intelligent form-filling function in the field of credit service customer service.