At the 2024 “World Airline Awards” of SKYTRAX (*1) held in England, JAL received 1st place in the “World Best Premium Economy Class” category as the airline with the best overall premium economy class evaluation in the world. Until now, JAL has been awarded the world's best economy class three times, but this is the first time that Premium Economy Class has received the award. Additionally, “Best Premium Economy Class Airline Seat,” “Best Premium Economy Class in Asia,” and “Best Economy Class Airline Seat” were also awarded, ranking first in a total of 4 categories.
(*1) Airline rating agencies based in the United Kingdom (https://skytraxratings.com/the-worlds-5-star-airlines)
Center left: SKYTRAX CEO Edward PlaistedCenter right: Customer Experience Division Deputy Division Junko Nagasakihara
The “World Airline Awards” are awards for airlines around the world, and this year they are celebrating their 25th anniversary. This year's rankings were determined based on online voting by 21.42 million customers from over 100 countries around the world, including Japan.
“World's Best Premium Economy Class”: The world's best premium economy class
“Best Premium Economy Class Airline Seat”: the world's best premium economy class seat
“Best Premium Economy Class in Asia”: Asia's Best Premium Economy Class
“Best Economy Class Airline Seat”: The World's Best Economy Class Seats
[Evaluation comments]
We received the following comments from SKYTRAX regarding the JAL award.
“In recent years, the number of airlines offering premium economy class has increased, and this market has become extremely competitive. Among them, I commend JAL for their achievements, which became the best in the world. The excellent products, such as seats and in-flight meals, and the service of the staff who support them are excellent.”
[JAL Initiatives]
JAL's Premium Economy offers a service where you can enjoy a comfortable time in a spacious space that is a notch higher.
＜Airport＞
・Smooth check-in at the dedicated check-in counter
・You can use the Sakura Lounge before departure
＜Inboard＞
・Spacious seating space with a structure that prevents the backrests of the front seats from falling down
・In addition to the economy class menu, sparkling wine, shochu, snacks, and JAL's original noodles “udon decai” (some routes) are available
・Hospitality close to customers by flight attendants who have high knowledge about products, services, and safety
Furthermore, the following features in the premium economy of the new international Airbus A350-1000 aircraft, which have been in service since January 2024, were also highly praised.
・Large privacy partition so you don't have to worry about people sitting next to you
・Horizontally adjustable electric leg rests
・16-inch 4K large screen monitor 1.3 times larger than before
JAL has also been evaluated for its high safety and excellent products and services on board and airports in the “World Airline Star Rating,” which is certified by SKYTRAX's aviation industry researchers, and has obtained the world's highest ranking of “5 Stars” (*2) for 7 consecutive years.
(*2) 2024/4/9 Press Release “JAL Accredited SKYTRAX 5 Stars” for 7 consecutive years”
Reference URL:https://press.jal.co.jp/ja/release/202404/008021.html
With a feeling of gratitude for being selected as Premium Economy Class No. 1 in the world, all of our employees will welcome you with all our heart so that our customers can enjoy safe and secure air travel. As the values of our customers diversify, we will continue to pursue better products and services so that you can enjoy a way to spend a trip that suits the needs of each person at the airport or on board.
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