「World Airline Awards」は、世界中のお客様によるオンライン形式のアンケート結果などに基づき決定されるもので、「World’s Best Airport Services」は11回目（5回連続）、「Best Airline Staff in Asia」は9回目（4回連続）の受賞となります。
Number 24-017.
June 24, 2024
Won the SKYTRAX 2024 World Airline Awards.
No.1 award in two departments!
ANA Group was selected as the best airline in two categories: "World's Best Airport Services," which evaluates airport services overall, and "Best Airline Staff in Asia," which evaluates service quality by airport staff and flight attendants of airlines based in Asia, at the "World Airline Awards" held by the UK-based company SKYTRAX (*1).
The "World Airline Awards" are based on online questionnaires from customers all over the world. This is the 11th (5 consecutive) time for the "World's Best Airport Services" and the 9th (4 consecutive) time for the "Best Airline Staff in Asia" awards.
① World's Best Airport Services (11-time winner)
This award is given to the airline with the highest overall evaluation for airport services. ANA's service quality at airports in countries around the world, not just in Japan, has been highly evaluated. ANA aims to provide consistent high-quality service at each scene where customers use our service, such as check-in counters, lounges, and boarding gates. We strive to realize a smoother and more comfortable boarding experience for each and every customer through the following initiatives.
- The renewal of the ANA app has improved the convenience of digital services that allow customers to complete boarding procedures and obtain information in a timely manner on their own mobile devices.
By evolving "ANA Smart Travel", which combines customer service provided by attendants and digital services to provide customers with peace of mind at all times during travel, we offer a smoother travel experience to all customers. - The expansion of international flights departing and arriving from Haneda Airport Terminal 2 has made transfers more convenient.
We provide a comfortable space for you to relax before departure in the International Departure Lounge, which is the largest of its kind in Japan. - We have renovated the ANA SUITE LOUNGE for Haneda Airport domestic flights and introduced soundproofed private booth booths that respond to customer needs. The total number of seats has also increased, and the lounge is now available to more customers.
② Best Airline Staff Service in Asia (8-time winner)
This award is given to the airline with the best service quality provided to customers by airport staff and flight attendants among airlines based in Asia. The consistently high level of service provided by airport staff and flight attendants was highly evaluated.
- We are promoting the establishment of a system that allows customer information to be centrally managed across departments so that we can consistently provide services tailored to each and every customer on the ground and in the air.
- To improve our service skills for customers, we hold the Airport Customer Service Skill Contest, which aims to compete for hospitality and flexible customer service skills at domestic and overseas airports.
- We hold the Announcement Master Contest for flight attendants to provide appropriate and accurate information to customers in a limited amount of time and to improve the quality of in-flight announcements.
As an airline certified with "5 stars" by SKYTRAX, an aviation classification company that ranks airlines with star ratings from "1 star" to "5 stars," for 11 consecutive years since 2013, ANA Group will continue to deliver high-quality air travel while prioritizing safety.
(*1) About SKYTRAX: SKYTRAX is a rating company for the aviation industry founded in 1989 and based in London, UK. In addition to the "World Airline Star Rating," which ranks airlines by the number of stars from "1 star" to "5 stars," SKYTRAX also evaluates and awards more than 300 airlines based on various customer surveys, including SKYTRAX's own online questionnaire.
ANA has won the "5 stars" award for 11 consecutive years since 2013 in the "World Airline Star Rating." In addition, here are the achievements of the ANA Group at the "World Airline Awards":
In 2023, the World's Cleanest Airline, World's Best Airport Services, and Best Airline Staff Service in Asia.
In 2022, the World's Best Airline Cabin Cleanliness, World's Best Airport Services, and Best Airline Staff Service in Asia.
In 2021, the World's Best Airline Cabin Cleanliness, World's Best Airport Services, Best Airline Staff in Asia.
Best First Class Lounge in Asia.
In 2019, the World's Best Airport Services and Best Business Class Onboard Catering.
In 2018, the World's Best Airline Cabin Cleanliness and Best Airline Staff in Asia.
In 2017, the World's Best Airport Services and Best Airline Staff in Asia Airline.
In 2016, the World's Best Airport Services and Best Airline Staff in Asia.
In 2015, the World's Best Airport Services and Best Airline Staff in Asia.
In 2014, the World's Best Airport Services and Best Transpacific.
In 2013, the World's Best Airport Services and Best Cabin Cleanliness.
In 2012, the Best Transpacific Airline.
In 2011, the World's Best Airport Services, Staff Service Excellence, Asia.
- No announcement in 2020.
Above.
- Contact from the press:
ANA Public Relations Department 03-6735-1111
Narita 0476-31-6007
Itami 06-6856-0270
Kansai 072-456-7890
- Please contact us atherefor inquiries from customers.
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