On June 20th, Ge Long Hui reported that in response to the sudden floods in Guilin, Tongchengtravel has launched emergency security measures to ensure the safety and consumer rights of its users. In terms of hotels, for users who booked on Tongchengtravel's various platforms and checked into hotels in Guilin from June 20th to 22nd, if they are unable to travel due to the floods, Tongchengtravel will start the platform's bottom guarantee mechanism and allow cancellations of their orders without charge. Tongchengtravel provides a one-click cancellation button on the relevant order page, Users can apply for cancellation with just one click. At the same time, for bookings made through Elong, hotels in the Guilin region of Elong's hotel technology platform will also provide users with a lossless cancellation service during this period (June 20th to 22nd).
同程旅行：6月20日至22日期间入住桂林市酒店的未入住订单可以免费取消
For orders that were not checked in at hotels in Guilin from June 20th to 22nd, you can cancel them for free through tongchengtravel.
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