■Main topics
1. Collaboration with partner companies
Unilita (3800) is also working to strengthen its ability to provide solutions and secure sales channels through collaboration with partners. The company's “Marutto Form Cloud Service” was adopted as one of the “invoice system compatible support solutions” released by Hitachi Solutions Co., Ltd., for digitalization/web distribution of forms, etc., and mailing agency services for paper forms, and the company provides it as a foundation for customer success for the legal support cloud service “RICOH Contract Workflow Service” provided by Ricoh Japan Co., Ltd. The customer success platform “Gro” was adopted. Also, “LMIS” has also been adopted as a service management platform for managed IT services for customers provided by Ricoh Japan. Furthermore, as a recent trend that has attracted attention, “bindit” *, which is a business flow automation tool, has begun collaborating one after another with “cloud sign,” “Google Chat,” “Microsoft Outlook,” “ChatGPT,” “Kintone,” “Google Calendar,” and “SmartHR,” etc., and expectations as a new axis of growth have increased.
* It is a cloud-based iPaaS tool that can automate application collaboration without code, which specializes in collaboration between applications provided in the SaaS type. It features a variety of recipes, a free flow creation function, and a simple UI, and can be easily used even by non-IT engineers.
2. “LMIS” received the highest rank in the “iReview Grid Award” for 12 consecutive terms
“LMIS,” which is a service management platform centered on service desk functions, received the highest “Leader” award in the “Incident Management Tool” category “iReview Grid Award 2024 Winter” ※ hosted by IT Cloud Co., Ltd., and in the “help desk tool” category, it is “High High” as a service with excellent customer satisfaction It received the “Performer” award. It will be 12 consecutive terms since 2021 Spring (released 2024/1/18) in 2 categories.
* On the IT product and cloud service review platform “iReview” for business IT products and cloud services, excellent products are awarded as “Leaders” and products with excellent customer satisfaction as “High Performers” from the viewpoint of customer satisfaction and product awareness in the market, respectively, based on collected real user reviews.
3. Advances in IT services for local governments and public transportation
On 2024/3/6, “Community MaaS” * developed and provided by the company group Unitland Co., Ltd. was adopted in Sakaide City, Kagawa Prefecture. This is the first case in the industry to utilize the Digital Garden City National Concept Grant. In addition to realizing regional MaaS, it is planned to build a digital infrastructure that realizes city revitalization and mobility goal creation etc. by co-creating with shopping districts and local governments using cashless payments, etc.
* A platform that optimally combines multiple public transportation systems and other mobility services, links services that promote the purpose of travel with MaaS (Mobility as a Service), which is a service that collectively performs route searches, reservations, payments, etc., and can utilize data collected with that service. It supports the realization of public transportation and regional revitalization.
(Written by FISCO Visiting Analyst Ikuo Shibata)