Main Topics: 1. Collaboration with partner companies Unirita (3800) is working to strengthen its solution delivery capabilities and secure sales channels through collaborations with partners. As one of the electronic invoicing support solutions released by Hitachi Solutions, the Marutto Document Cloud Service provided by Unirita was adopted as one of the services for electronic billing and web delivery of documents such as invoices and for mail delivery of paper documents. Additionally, the customer success platform Gro provided by Unirita was adopted as the foundation of the customer success of the legal support cloud service "RICOH Contract Workflow Service" offered by Ricoh Japan, and the Operational Management System LMIS provided by Ricoh Japan was adopted as the service management platform for the customer managed IT service. Furthermore, the business process automation tool, bindit*, which is a cloud-based IPaaS tool specialized in the integration of applications provided in the form of SaaS, has been collaborating with various services such as Cloud Sign, Google Chat, Microsoft Outlook, Chat GPT, Kintone, Google Calendar, and SmartHR, and expectations for a new growth axis are increasing. *bindit is a cloud-based IPaaS tool that specializes in the integration of applications provided in the form of SaaS, which can automate the integration of applications with no-code. It has a wide variety of recipes, a free flow creation function, and a simple UI, making it easy to use even for non-IT engineers.

2. LMIS won the top award for 12 consecutive terms at the ITreview Grid Award. The service management platform, LMIS, with a focus on the service desk function, won the "Leader" award in the "Incident Management Tool" category and the "High Performer" award in the "Help Desk Tool" category as an excellent service for customer satisfaction based on the reviews of real users. The award ceremony was held on January 18, 2024. (※ITreview, a review platform for business IT products and cloud services, awards excellent products as "Leader" and products with excellent customer satisfaction as "High Performer" based on reviews from real users from the perspective of customer satisfaction and product recognition in the market.)

3. Progress in IT services for local governments and public transportation On March 6, 2024, "Community MaaS"*, developed and provided by Unitrans, a group company, was adopted in Sakae City, Kagawa Prefecture. It is the first case in the industry to utilize the digital rural national strategy grant. The plan is to build a digital infrastructure that will not only realize MaaS (Mobility as a Service), a service that combines multiple public transportation and other transportation services to optimize routes and provide search, reservation, and payment services, but also promote collaboration with shopping streets and local governments using cashless payments to revitalize the city and create opportunities for transportation. *MaaS stands for Mobility as a Service, which combines transportation services to optimize routes, and it is a platform that can collaborate with services that promote transportation purposes and utilize data collected from those services. It supports the realization of public transportation and regional revitalization.

A cloud-based IPaaS tool that specializes in connecting applications provided by SaaS, allowing for automatic integration of applications without code. It has a variety of recipes, a free flow creation function, and a simple UI, making it easy to use even for non-IT engineers.

LMIS has won the top position for 12 consecutive terms in the "ITreview Grid Award".

LMIS, a service management platform centered around service desk function, won the highest award, "Leader", in the "Incident Management Tool" category at the "ITreview Grid Award 2024 Winter" sponsored by IT Cloud Inc. In addition, in the "Help Desk Tool" category, it won "High Performer" as a service with excellent customer satisfaction. Winning in both categories marks 12 consecutive terms starting from Spring 2021 (released on January 18, 2024).

*Mainly about Topics Unirita (3800) is working to strengthen its solution delivery capabilities and secure sales channels through collaborations with partners. As one of the electronic invoicing support solutions released by Hitachi Solutions, the Marutto Document Cloud Service provided by Unirita was adopted as one of the services for electronic billing and web delivery of documents such as invoices and for mail delivery of paper documents. Additionally, the customer success platform Gro provided by Unirita was adopted as the foundation of the customer success of the legal support cloud service "RICOH Contract Workflow Service" offered by Ricoh Japan, and the Operational Management System LMIS provided by Ricoh Japan was adopted as the service management platform for the customer managed IT service. Furthermore, the business process automation tool, bindit*, which is a cloud-based IPaaS tool specialized in the integration of applications provided in the form of SaaS, has been collaborating with various services such as Cloud Sign, Google Chat, Microsoft Outlook, Chat GPT, Kintone, Google Calendar, and SmartHR, and expectations for a new growth axis are increasing. *bindit is a cloud-based IPaaS tool that specializes in the integration of applications provided in the form of SaaS, which can automate the integration of applications with no-code. It has a wide variety of recipes, a free flow creation function, and a simple UI, making it easy to use even for non-IT engineers.

3. Progress in IT services for local governments and public transportation On March 6, 2024, "Community MaaS"*, developed and provided by Unitrans, a group company, was adopted in Sakae City, Kagawa Prefecture. It is the first case in the industry to utilize the digital rural national strategy grant. The plan is to build a digital infrastructure that will not only realize MaaS (Mobility as a Service), a service that combines multiple public transportation and other transportation services to optimize routes and provide search, reservation, and payment services, but also promote collaboration with shopping streets and local governments using cashless payments to revitalize the city and create opportunities for transportation. *MaaS stands for Mobility as a Service, which combines transportation services to optimize routes, and it is a platform that can collaborate with services that promote transportation purposes and utilize data collected from those services. It supports the realization of public transportation and regional revitalization.

On March 6, 2024, Community MaaS provided by Uni-Trans, a company of the same group, was adopted in Sakae city, Kagawa prefecture. It is the first case in the industry to utilize the digital rural national planning grant. The plan is to build a digital infrastructure that not only realizes regional MaaS, but also promotes town revitalization and travel purpose creation through collaboration with shopping districts and municipalities using cashless payments.

※MaaS (Mobility as a Service), a service that combines multiple public transportation and other transportation services to optimize routes and provide search, reservation, and payment services, has been widely adopted for regional revitalization and the realization of public transportation. "Community MaaS"*, developed and provided by Unitrans, a group company, was adopted in Sakae City, Kagawa Prefecture, on March 6, 2024. It is the first case in the industry to utilize the digital rural national strategy grant. The platform not only realizes MaaS, but also collaborates with services that promote transportation purposes and utilizes data collected from those services, and it supports the realization of public transportation and regional revitalization. *MaaS stands for Mobility as a Service, which combines transportation services to optimize routes, and it is a platform that can collaborate with services that promote transportation purposes and utilize data collected from those services.

(Written by Fisco Guest Analyst Ikuo Shibata)