On May 21st, a Singapore Airlines plane with flight number SQ321 flying from London to Singapore encountered severe turbulence during the flight, causing the plane to make an emergency descent. The incident resulted in one death and dozens of injuries. Singapore Airlines has issued compensation notices to the passengers of SQ321. Passengers with minor injuries will receive compensation of $10,000, while the airline will discuss compensation amounts with passengers with more serious injuries based on the specific circumstances.

In addition, Singapore Airlines will offer a full refund for all tickets of passengers who boarded the flight, and will also provide delay compensation in accordance with relevant EU or United Kingdom regulations.