Kose Corporation (Headquarters: Chuo-ku, Tokyo, Representative Director and President: Kazutoshi Kobayashi) received the highest rating of "three stars" in the "HDI Ratings Benchmark 2024 " sponsored by "HDI-Japan," the Japanese branch of the world's largest membership organization in support services, HDI, in the departments of "Inquiry Counter" and "Web Support". It should be noted that it is our company's second consecutive year to receive three stars in both departments.

"HDI Ratings Benchmark" is an evaluation of "Inquiry Counter (Support Center)" and "Web Support (Website)" of each company from a customer's viewpoint based on HDI's international standard evaluation criteria.
Our courteous and approachable response to inquiries through various inquiry counters such as phone and chat in our "Customer Service Office" and "Kose Provision", as well as the high convenience of our web support, have been recognized. We have set "getting even closer to our customers" as our internal slogan to thoroughly maintain our policy of delivering value that our customers are seeking from a true customer's viewpoint. Going forward, we will continue to respond to inquiries from our customers with warmth and provide trust and satisfaction through web support.

[Evaluation comments from judges (excerpt)]
Inquiry Counter ★★★
・You can make inquiries with peace of mind because the staff is polite and has a smile on their face
・The positive attitude of the staff and their moderately casual approach make you feel a sense of intimacy.
・All the staff quickly understand what customers want to know and solve problems together, so they are reliable professionals.

Web Support ★★★
・On the top page, you can easily search for products you are interested in by purpose.
・On the product page, you can find out information you want to know on the spot such as reviews from customers and staff, which is helpful.
・There are explanatory images of makeup images with images, which make it easy to imagine.

[Reference]
About the Ratings Method
Based on HDI's international standard evaluation criteria, general users and experts evaluate from a customer's point of view and rate it on a four-stage scale from three stars to no star.

About HDI
Founded in the United States in 1989, HDI is the world's largest membership organization in support services with 100 branches/district associations around the world. HDI has contributed to upgrading consumer responses in the support services field by launching the world's first international certification system. It has a large number of member companies around the world, ranking high in the American business magazine "Fortune".

About HDI-Japan
HDI-Japan was established in 2001 to respond to the needs of Japan's support service industry with the same concept as HDI worldwide. HDI-Japan is operated by Synch Service Co., Ltd. (Head Office: Kawasaki City).