At TOTO Group, the 'Factory Remodeling Fair' will be held at eight factories nationwide starting in June 2024, with the aim of conveying the value and realizing a more comfortable life. In addition to exhibiting the latest water-related products and offering factory tours, the fair will feature content that leverages the uniqueness of each region with the cooperation of local governments, companies, schools, community associations, and volunteer groups to plan an event where visitors can enjoy and be familiar with remodeling the water environment. An 'Anshin Remodeling Corner' will be set up inside the venue to address concerns and questions about remodeling in collaboration with remodeling professional shops. We look forward to welcoming visitors from the surrounding communities at each factory. ^※1Starting in June 2024, the 'Factory Remodeling Fair' will be held at eight factories nationwide, with the aim of conveying the value and realizing a more comfortable life.

The 'Factory Remodeling Fair' features exhibitions of TOTO's latest water-related products and factory tours as well as content that leverages the uniqueness of each region with the cooperation of local governments, companies, schools, community associations, and volunteer groups to plan an event where visitors can enjoy and be familiar with remodeling the water environment. An 'Anshin Remodeling Corner' will be set up inside the venue to address concerns and questions about remodeling in collaboration with remodeling club shops. ^※2In collaboration with remodeling professional shops (remodeling pro shops), an 'Anshin Remodeling Corner' will be set up inside the venue to address concerns and questions about remodeling and offer proposals for remodeling that meet the needs of customers.

Since starting in the fiscal year 2009, the 'Factory Remodeling Fair' has been held 211 times at factories nationwide, with approximately 300,000 (as of the end of March 2024) visitors. All TOTO Group employees are looking forward to welcoming visitors from the surrounding communities at each factory.

*1 Remodeling: The promise of a new lifestyle through remodeling. This is TOTO's proposal of 'remodeling.'
Moving beyond just 'remodeling' and 'renovation,' we promise a new lifestyle that exceeds customer expectations.
*2 Remodeling club shops: These are remodeling network construction companies recommended by TOTO, with the safety and reliability of TOTO.
We will support you comprehensively from proposal of remodel plans to construction and after-service.

*3: 'Washlet' is a registered trademark of TOTO Ltd.
* In the event of severe weather, the fair may be cancelled.

TOTO has been promoting a remodeling proposal with the desire to move beyond just 'remodeling' and 'renovation' and promise new lifestyles that exceed customer expectations.

This began in 1993 when the number of newly started construction units in Japan exceeded 1.5 million, although two-thirds of the construction market in Europe and the United States was already remodeling at the time. Against this background, TOTO changed its management policy from focusing on new residential construction and took on the challenge of the remodeling business ahead of the industry by announcing the 'Remodeling Declaration.' Also, there is a reason why TOTO insisted on the word 'remodeling' instead of 'renovation.' In order to achieve true customer satisfaction, it is necessary not only to 'repair, maintain, or restore' the water environment but also to make customers think that they 'made the right choice' by replacing it. Therefore, TOTO was inspired by the concept of 're-modeling,' which means 'changing life through remodeling,' and created the concept of 'remodeling.'

TOTO has been working with 'TOTO Remodeling Club' member stores to realize this idea. The number of Remodeling Club stores has increased to 5,000. In 2002, remodeling sales surpassed new residential construction, and in 2009, TOTO started the 'Factory Remodeling Fair' so that nearby customers could learn about TOTO's products and remodeling initiatives. In addition, in 2018, we announced the 'Remodeling Security Declaration' to further evolve our efforts so that those who are hesitant to remodel can take the first step with peace of mind by providing information that makes concerns and dissatisfaction 'visible' and 'understandable' and setting up consultation windows, etc.

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