Verint Wins $4M Contract From A Leading Australian Bank To Deploy The Verint Open Platform's Workforce Management And Bot Capabilities
Verint Wins $4M Contract From A Leading Australian Bank To Deploy The Verint Open Platform's Workforce Management And Bot Capabilities
- Bank to Deploy Verint Workforce Management and Verint TimeFlex Bot Across 5,000 Employees
- Deal Follows a Large Multinational Insurance Company Reporting Strong AI Business Outcomes with Verint TimeFlex, Lowering Employee Attrition by 30 Percent
- 銀行將在 5,000 名員工中部署 Verint 勞動力管理和 Verint TimeFlex 機器人
- 此次交易之前，一家大型跨國保險公司報告了與Verint TimeFlex合作取得強勁的人工智能業務成果，將員工流失率降低了30％
Verint (NASDAQ:VRNT), The CX Automation Company, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.
CX自動化公司Verint（納斯達克股票代碼：VRNT）繼續看到新款Verint TimeFlex機器人的合同中標和開創性的客戶業績。
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Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform's workforce management (WFM) and bot capabilities. The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence (AI) powered Verint TimeFlex Bot for its 4,500 agents. Verint TimeFlex Bot will provide the bank's contact center agents with the flexibility to make unlimited schedule changes to reduce attrition and absenteeism while improving agent work/life balance.
Verint最近與澳大利亞一家領先銀行簽訂了價值400萬美元的合同，以部署Verint開放平台的勞動力管理（WFM）和機器人功能。該銀行一直是Verint的長期客戶，目前正在與Verint合作進行擴張，以取代其他供應商的WFM解決方案，併爲其4500名代理商推出基於人工智能（AI）的Verint TimeFlex Bot。Verint TimeFlex Bot將爲銀行的聯絡中心工作人員提供靈活性，使他們可以無限次更改日程安排，以減少人員流失和缺勤率，同時改善代理工作/生活的平衡。
譯文內容由第三人軟體翻譯。