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中国联通(00762)3月智慧客服客户问题解决率为98%

China Unicom (00762) smart customer service customer problem resolution rate in March was 98%

Zhitong Finance ·  Apr 19 17:05

China Unicom (00762) announced that as of March 2024, a total of “Big Connect” users have arrived...

Zhitong Finance App News, China Unicom (00762) announced that as of March 2024, the cumulative number of “Big Connect” users reached about 1,028 million, the total number of 5G package users reached 269 million, and the cumulative number of IoT terminal connections reached about 528.5 million. The number of virtual private network service customers in the 5G industry is 10,030. The customer problem resolution rate of smart customer service in the month was 98%, and the proportion of smart customer service intelligent services in the month was 84.3%. The total number of authorized patents this year is 362.

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