Zscaler Ranks LivePerson One of the Most Widely Used AI Applications
Zscaler Ranks LivePerson One of the Most Widely Used AI Applications
Analysis of more than 18 billion transactions identifies LivePerson among the most popular AI solutions for the enterprise
对超过180亿笔交易的分析表明，LivePerson是企业最受欢迎的人工智能解决方案之一
NEW YORK, April 11, 2024 /PRNewswire/ -- According to Zscaler's 2024 AI Security Report, LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has become one of the most widely used applications for enterprise AI transactions.
纽约，2024 年 4 月 11 日 /PRNewswire/ — 根据 Zscaler 的《2024 年人工智能安全报告》， LiveP (Nasdaq: LPSN) 是数字客户对话领域的企业领导者，已成为企业人工智能交易中最广泛使用的应用程序之一。
The Zscaler ThreatLabz 2024 AI Security Report analyzed more than 18 billion transactions to identify trends in how enterprises use artificial intelligence and machine learning tools today. According to the report, enterprise AI/ML transactions on the company's Zero Trust Exchange — the world's largest any-to-any security cloud platform — increased from 521 million monthly in April 2023 to 3.1 billion monthly by January 2024, a nearly 600% increase. At the same time, the report noted that "the majority of AI transactions are being driven by a relatively small set of market-leading AI tools."
Zscaler ThreatLabz 2024 年人工智能安全报告 分析了超过180亿笔交易，以确定当今企业使用人工智能和机器学习工具的趋势。根据该报告，该公司零信任交易所（全球最大的任意安全云平台）上的企业人工智能/机器学习交易从2023年4月的每月5.21亿笔增加到2024年1月的每月31亿笔，增长了近600％。同时，该报告指出，“大多数人工智能交易是由相对较少的市场领先的人工智能工具推动的。”
LivePerson was identified in the report as one of the top five most widely used AI applications by transaction volume, along with ChatGPT, Drift, OpenAI (measured separately from the company's ChatGPT app), and Writer.
按交易量计算，LivePerson在报告中被确定为使用最广泛的人工智能应用程序之一，另外还有ChatGPT、Drift、OpenAI（与该公司的ChatGPT应用程序分开衡量）和Writer。
"As the volume of AI transactions continues to increase at an incredible pace, enterprises around the world are looking for AI partners they can trust for safe, connected, and customer-centric experiences," said Alex Kroman, EVP, Product and Technology at LivePerson. "As the ranking in Zscaler's analysis reflects, LivePerson has become a leading player in this space, and we're proud to be a trusted partner for brands embracing the digital-first, AI-empowered future."
LivePerson产品和技术执行副总裁Alex Kroman表示：“随着人工智能交易量继续以惊人的速度增长，世界各地的企业都在寻找值得信赖的人工智能合作伙伴，以提供安全、互联和以客户为中心的体验。”“正如Zscaler分析中的排名所反映的那样，LivePerson已成为该领域的领先者，我们很自豪能够成为拥抱数字优先、人工智能赋能未来的品牌值得信赖的合作伙伴。”
Over the past year, LivePerson has earned several recognitions for its impact, innovation, and partnership with the world's top brands on delivering better digital customer conversations, including:
在过去的一年中，LivePerson因其影响力、创新以及与世界顶级品牌在提供更好的数字客户对话方面的合作而赢得了多项认可，包括：
- Fast Company: named to list of Most Innovative Companies in the World in the Applied AI category
- Digiday: awarded "Best E-Commerce Technology"
- The CX Awards: recognized for "Best Use of AI"
- Stevie Awards: named "Technology Partner of the Year" and "Best Contact Center Solution"
- Industry analysts: recognized multiple times by Forrester, Gartner, Aragon, and more
- Fast Company：入选应用人工智能类别的全球最具创新性公司名单
- Digiday：荣获 “最佳电子商务技术”
- CX 大奖：被评为 “人工智能最佳应用”
- Stevie Awards：被评为 “年度技术合作伙伴” 和 “最佳联络中心解决方案”
- 行业分析师：多次获得 Forrester、Gartner、Aragon 等机构的认可
To learn more about The Zscaler ThreatLabz 2024 AI Security Report, click here, and to learn more about LivePerson's award-winning solutions for digital customer conversations, join the company's May 23, 2024 virtual Spark product launch event or visit www.liveperson.com.
要了解有关 Zscaler ThreatLabz 2024 年人工智能安全报告的更多信息，请单击 这里，并详细了解LivePerson屡获殊荣的数字客户对话解决方案，请加入该公司2024年5月23日的虚拟会议 Spark 产品发布会 或者访问 www.livepson.com。
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
关于 LivePer
LiveP (NASDAQ: LPSN) 是数字客户对话领域的企业领导者。包括汇丰银行、Chipotle和维珍传媒在内的世界领先品牌使用我们屡获殊荣的对话云平台与数百万消费者建立联系。我们每月为近十亿次对话互动提供支持，提供独一无二的丰富数据集和人工智能驱动的解决方案，以加速联络中心转型，提高代理工作效率，提供更加个性化的客户体验。 快公司将我们评为全球 #1 最具创新性的人工智能公司。要与我们或我们的人工智能交谈，请访问 liveperson。
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business and product plans and goals, and the other factors described in the "Risk Factors" section of the Company's Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on March 4, 2024. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
前瞻性陈述
本新闻稿中有关LivePerson的非历史事实的声明均为前瞻性陈述，是根据1995年《私人证券诉讼改革法》的安全港条款作出的。前瞻性陈述受风险和不确定性的影响，实际事件或结果可能与我们的预期存在重大差异。一些可能导致事件或结果与我们的预期不同的因素包括但不限于我们执行和交付当前业务和产品计划和目标的能力，以及公司于2024年3月4日向美国证券交易委员会提交的截至2023年12月31日的10-K表年度报告中 “风险因素” 部分描述的其他因素。提醒读者不要过分依赖这些前瞻性陈述，这些陈述仅代表其发布日期。
CONTACT:
Mike Tague
mtague@liveperson.com
联系人：
迈克·塔格
mtague@liveperson.com
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SOURCE LivePerson, Inc.
来源 LivePerson, Inc.
译文内容由第三方软件翻译。