Tencent Science and Technology News (Sun Hongchao) July 25 news, in response to the news that JD.com terminated cooperation with some express companies, Best Express publicly responded today, saying that the market order has been disturbed and called for fair and fair business cooperation. Open sharing can win-win.

The news shows that after JD.com stopped the daily express cooperation, it was reported yesterday that JD.com had issued a notice to the merchants asking them not to cooperate with EMS, Yuantong, Best, Debang and other companies before the end of July.

This morning, Best Express publicly responded that JD.com did not release any assessment data, but unilaterally forced to interfere with the platform seller's right of free choice of third-party express service providers on the grounds of "service quality". While the market order is disturbed, the rights and interests of sellers and consumers are also damaged. So far, Best Express has not received any documents including assessment data produced by JD.com, nor has it received an explanation from JD.com on the ban.

Best believes that there is no official evaluation standard and ranking announcement for the judgment of "service quality" in the past, nor any data produced to third-party express service providers to prove that the fairness and fairness of market competition has been lost.

Best Express also said that according to the data released by the State Post Bureau, the service quality of Best Express is in the upper-middle level among domestic express delivery enterprises. The Best side made it clear that "We do not carry the pot with the lowest quality of service!"

In a statement, Best Express called on business cooperation to follow the principles of fairness and justice, open sharing and break down service barriers in order to achieve win-win results.

The following is the full text of Best's official statement:

Business cooperation should be fair and fair, open sharing can win-win.

Recently, a notice sent to the seller by JD.com platform has aroused widespread concern. Here, I would like to thank the media and the public for their love and concern for Best Express.

Without publishing any assessment data, JD.com unilaterally interfered with the platform seller's right of free choice of many third-party express service providers on the grounds of "service quality". So far, Best Express has not received an explanation from JD.com on "the reasons for not recommending Best Express to merchants on the platform". On the other hand, Best Express has never received any documents containing assessment data produced by JD.com.

As for the judgment of "service quality", there is no official evaluation standard and ranking announcement in the past, nor any data to prove to the third-party express service providers, the fairness and fairness of market competition can not be reflected.

In fact, according to the notice of consumers' complaints in the postal industry from January to June 2017 issued by the State Post Bureau, as well as the 2016 Express Service complaint report, the service quality of Best Express is in the upper-middle level among domestic express delivery enterprises.

In the process of e-commerce development, third-party express companies occupy a place with cost-effective services, which is an indispensable part of the symbiotic and co-prosperous development of platforms and merchants. A number of express delivery companies, including Best Express, have worked closely with e-commerce platforms and merchants for many years to win the recognition of many sellers and consumers. And this suspected "block" incident, so that sellers can not freely choose third-party express services, the market order is disturbed, the rights and interests of sellers and consumers will also be damaged.

The healthy development of the industry requires the cooperation of upstream and downstream enterprises. For the e-commerce logistics ecosystem jointly constructed by platforms and express delivery enterprises, the starting point is always to provide good business and consumer services, and business cooperation should also follow the principle of fairness and justice. We believe that only by opening up sharing and breaking down service barriers can we achieve win-win results.

Best Express will continue to adhere to the customer-oriented service concept, continue to improve the quality of products and services, create value for customers and bring convenience for consumers.