The Cathay Pacific incident continues to unravel — from the dismissal of three flight attendants on flight CX987 in English on May 21, continuing to complain in Cantonese, and ridicule passengers who don't speak English, to the issuance of three consecutive statements, from an apology to the direct dismissal of the 3 flight attendants. However, the incident did not seem to have stopped there.

On May 24, the “Air Service Staff Union” issued a statement saying that they had expected Cathay Pacific to support employees to protect themselves, but unfortunately ended up receiving sad news. Furthermore, an internal letter in English issued by Cathay Pacific's service director was circulated on the Internet, with remarks such as “the recruitment and promotion measures are aimed at ensuring the selection of the best talents in the world. The claim that priority is given to employees who can speak Mandarin is absolutely wrong”. The relevant content sparked a buzz on the Internet.

On the afternoon of May 25, Cathay Pacific issued two consecutive announcements in response to the “Air Service Staff Union” and the “Cathay Pacific English Internal Letter” incident, stating that the “Air Service Staff Union” was an independent trade union and did not represent Cathay Pacific, and that the company did not accept, support or agree with the union's position on this matter. However, the “English internal letter sent by the director of Cathay Pacific Services” is a forgery and is untrue. “We must humbly reflect, thoroughly examine our culture, and take concrete measures,” said Cathay Pacific CEO Lin Shaobo. He will personally lead an interdepartmental working group to push for corresponding improvements, using this as an opportunity to further improve service quality and make Cathay Pacific one of the best service brands in the world. (Produced by Thinking Finance) ■