The National Day holiday is approaching, and people everywhere are about to start the travel mode. According to the forecast of the Ministry of Transport, the average daily traffic volume of expressways throughout the country during the National Day holiday this year is about 45 million, an increase of about 46 per cent over August. At the same time, there are still sporadic outbreaks in various places, and there are also some medium-and high-risk areas.
Recently, the tick-tock Travel Safety Management Committee held a "2021 National Day Security work deployment meeting". The system deployment includes 7-24-hour security duty, 29 safety self-checks in advance, emergency protection, and timely response to the latest epidemic prevention policies around the country. new promotion of up to 5 million hitchhiking travel insurance, strengthening safety and health travel promotion, continuously strengthening staff information security awareness, a total of seven major measures From the four aspects of operational security, epidemic prevention and control, public security and information security, we will spare no effort to protect the safe travel of the majority of users during this year's National Day.
Implement7*24Safe duty on an hourly basis Guarantee the first time response
In terms of the implementation of organizational security, Didi Chuxing set up a National Day holiday safety work command group, with CEO Song Zhongjie as its director, who was fully responsible for the decision-making, deployment, coordination and command of safety work, and strictly implemented the mechanism of leadership and shift leadership.
At the same time, the tick-tock Travel Safety Management Committee has implemented the National Day safety operation duty list in advance and compacted the safety responsibilities layer by layer. The departments of product, technology, customer service, operation, government affairs and risk control audit all arrange personnel to be the first person responsible for safety operation during the festival, on duty 24 hours a day, to ensure users' travel safety in an all-round way and efficiently.
Implement29Item security self-check Do a good job of emergency guarantee
On the eve of the National Day, Didi Travel conducted 29 safety self-checks around four aspects: network security, information security, operation security, and epidemic prevention and control. The security functions and mechanisms of the platform Security Center are intact, and users' use of travel recording, security contacts, security escort functions, and itinerary sharing has been improved in an all-round way, which will provide a more reliable guarantee for users to travel safely during holidays.
In order to more effectively ensure users' travel safety during the National Day period and maintain the good ecology of the platform, tick-tock Travel has launched a special action to crack down on violations, such as discrepancies between people and vehicles, offline transactions, illegal spelling, cheating, brushing, and other serious offending users, once verified, will be severely punished.
In terms of emergency security, Didi Chuxing continues to strengthen the communication and liaison mechanism with superior competent departments and public security organs, actively respond to relevant instructions, comprehensively enhance the capacity of emergency team personnel, and ensure that the police situation is dealt with immediately.
Respond to the latest epidemic prevention policies in a timely manner，Inform the user as soon as possible
In the face of the dynamic changes of the epidemic situation in various places, tick-tock travel in conjunction with Tencent travel, launched a travel epidemic prevention policy inquiry, including local health codes, nucleic acid and vaccine reservations, local risk level query, national epidemic map and other functions, in order to make users more healthy and at ease when traveling, and reduce unnecessary trouble.
At the same time, Didi Chuxing closely responds to the latest prevention and control policies of local competent departments, adjusts its business in a timely manner, and the company's safety management department, technology department, product department and customer service department efficiently cooperate with the flow and transfer work of the public security organs. In view of the outbreak of the epidemic and the areas involved, it also issues notices and reminders related to the prevention and control of the epidemic to users at the first time through App.
Ride insuranceUpgrade toUp to 5 million Strengthen the promotion of safe and healthy travel
Recently, Didi Travel has further upgraded the public liability insurance for hitchhiking. On intra-city journeys, the upper limit of individual protection has been raised sharply from 300000 yuan to 600000 yuan, and the maximum for a single car has been raised from 900000 to 2.4 million yuan. For intercity trips, the limit for individual protection has been further raised from 800000 to 1 million yuan, and the maximum for a single car has been raised from 4 million to 5 million. Travel insurance takes effect in real time after passengers confirm getting on the bus.
At the same time, Didi Chuxing will release the National Day travel safety guide, covering traffic safety, platform safety functions, epidemic prevention and other aspects, through App for car owners and passengers. In addition, special reminders such as travel weather, epidemic situation and highway conditions are issued through safe rotation situation, and travel tips are provided for users through banner, message push and other ways, with a view to further strengthening users' awareness of safe travel.
Continuously strengthen the whole staffInformation security consciousness GuaranteeUserTravel in peace of mind
In the view of tick-tock, the protection of personal information is not only a compliance issue, a security issue, but also a user experience issue. Personal information protection is not the responsibility of a department, it concerns every department and every employee. To this end, since the beginning of this year, Didi Chuxing has continuously strengthened the user information security protection system, mechanism and process, and strictly controlled the authority of data.And through various forms of training来Enhance the information security awareness of all employees。
On the eve of the National Day, tick-tock travel launched a theme ofFull staff training for personal information compliance managementIt further strengthens all employees' understanding of the working mechanism and process of users' personal information protection, especially the employees' sense of responsibility and red line for protecting users' personal information security.
With the approach of the National Day, cross-city travel will increase. Tick-tock travel encourages users to actively use various security functions such as security escort, itinerary recording, security contact, route offset warning, and so on. The platform will make every effort to ensure the security of user information and make users feel more at ease when they travel.
After seven years of development, Didi Travel has built a complete safety system for hitchhiking products, which runs through five areas: strict access, pre-trip prevention, mid-trip protection, post-trip supervision and platform safety support. it covers more than 30 innovative measures, such as safety background screening, travel high-risk database, face recognition before receiving orders, safety escort function and behavior big data screening. Tick-tock travel is looking forward to working closely with the majority of users, competent departments and relevant departments to ensure the peace of mind of the majority of users during the National Day holiday.