In response to recent cases of impersonating Douyin customer service to scam users through phone calls and text messages, Douyin official customer service stated that Douyin will not notify users of false information regarding deductions for "xx membership," renewal fees, or product subscriptions expiring through any means such as Overseas calls, text messages, or private messages on the platform. It will also not require users to download any Other software, share screens, or engage in any actions such as adding customer service social media friends or transferring money.