On February 14, Pang Donglai published a 53-page investigation report on its official Douyin account. The report shows that after testing by three institutions, it was confirmed that the "Funilai brand" women's underwear sold by Pang Donglai is a qualified product. However, due to insufficient understanding of corporate cultural concepts and failure to handle customer complaints according to process standards, customers were harmed and negative public opinion arose. Therefore, Pang Donglai has dismissed or demoted relevant responsible persons and awarded customers a 500 yuan complaint reward, while also covering associated medical expenses.