Recently, some citizens reported that the People’s Insurance Company of China in Guanghe County and the Ping An Insurance marketing department in Guanghe County only provide mandatory insurance for their company’s electric taxis and do not offer commercial insurance, leading to difficulties in purchasing commercial insurance for some of the company’s vehicles. After the gansu provincial government received the issue from the General Office’s supervision office, it was referred to the gansu regulator under the National Financial Supervisory Administration for thorough investigation. After checking, the issues reported were confirmed to be true. Some insurance companies did not adequately implement the spirit of the notice and were reluctant to underwrite commercial insurance for electric taxis due to high claims expenditures, causing insurance difficulties for some taxi companies and hindered progress in the electric vehicle insurance underwriting work. After urging, relevant vehicles have successfully purchased commercial insurance. The gansu regulator under the National Financial Supervisory Administration held discussions with several property insurance companies in gansu, conveyed the complaints regarding refusal of insurance for electric taxis, and required each company to properly handle the situation, strictly implement policy regulations, not refuse mandatory insurance for electric taxis, and actively underwrite commercial insurance. The Linxia regulatory branch visited eight property insurance companies in Guanghe County and clearly required each insurance institution to not refuse or delay underwriting mandatory insurance.