The '2024 China Autos Industry Customer Experience Index (CXI) Report' released on the 25th shows that in terms of industry trends, the overall experience of new energy autos brands has taken a comprehensive lead. Guided by the China Electronic Quality Management Association and the China User Experience Alliance, Zuosi and the 'China Autos Market' magazine jointly released the '2024 China Autos Industry Customer Experience Index (CXI) Report'. The effective samples include 5000 real mystery shopping samples from January to October 2024 and 400,000 real and valid language data, covering 40 cities and 60 auto brands. From the overall CXI perspective, the new energy camp (49.6 points) has become the best experience among current auto brands, with the top 3 CXI total scores all taken by new energy brands; in the gasoline autos camp, luxury brands (48.4 points) maintain a significant experience advantage over joint ventures (41.3 points) and independent brands (40.1 points), while the overall experience levels of independent and joint venture brands are very close. The report points out that the product and sales service experience of gasoline autos and new energy autos are relatively good, with some independent brands in the gasoline autos category already surpassing luxury brands in overall CXI performance, and the CXI of new energy new forces brands is significantly better than traditional auto manufacturers. (China News Service)