At the november 11 shopping festival-related event of Tmall in 2024, Chu Duan, Vice President of Alibaba Group and President of Taobao Business Unit, stated that Taobao has actively optimized the business environment this year by relaxing the return-only policy, upgrading freight insurance, and reshaping competitive pricing bands, effectively addressing the industry's "three major chronic issues" and helping merchants break free from the vicious cycle. Data shows that this year, Taobao has opened more than 6 million new stores, and the progress of Tmall's november 11 shopping festival-related registrations of merchants and commodities has exceeded expectations.
淘宝平台事业部总裁处端：松绑仅退款，治理电商行业三大顽疾
Alibaba's Taobao platform business unit president, Chu Duan: Loosening the policy on return only, addressing the three major chronic issues in the e-commerce industry.
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