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爱奇艺致歉:补偿权益受损的用户一张观赛券

iQIYI apologizes: compensating users who have suffered damaged rights with a match ticket.

Breakings ·  Sep 6 23:52

On the evening of September 6, iQIYI Sports issued an apology statement, stating that during the live broadcast of the September 5 China vs. Japan match in the 18th round of the national team, the enthusiasm of Chinese fans far exceeded our estimation. Due to the instantaneous surge in traffic and a sharp increase in users during the payment process after the start of the match, some users were unable to make purchases or experienced delays in rights confirmation, impacting the viewing experience of users. We deeply apologize. The statement mentioned that due to inadequate preparation and underestimation of user payment levels, we disappointed the enthusiasm of the fans, eventually affecting the viewing experience of some fans. Our technical team has taken immediate actions to resolve the issues and restore normal system operations. Moving forward, we will further enhance our technical contingency plans and operational capabilities to provide a more stable and reliable live streaming service to everyone. In response to the affected users, iQIYI has stated that it will provide the following solutions: 1. For sports members who have redeemed match tickets multiple times, we have returned the duplicated match tickets to their accounts. 2. For users who made repetitive payments, we will refund the duplicated amounts. 3. For users whose rights were affected during the match, we will compensate with one match ticket to their accounts. (Sina Technology)

The translation is provided by third-party software.


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