On July 30th, Zhongtong Express officially apologized to Chinese basketball player Guo Ailun on Weibo. Part of the original text is as follows: At the first time of the incident on July 28th, we immediately launched an internal investigation mechanism. After investigation, it was found that Mr. Guo Ailun's express delivery should have been sent from Shenzhen to Shenyang, but due to a mistake at the sending point, the express delivery was wrongly sent to Xi'an. Before this, Mr. Guo Ailun had communicated and negotiated with the customer service of the sending point, but the customer service of the sending point showed improper behavior such as cold attitude, hanging up the phone, and deliberately not answering the phone during after-sales processing. In response to the above mistakes, we urgently addressed the express delivery back to Shenyang, and the express delivery was delivered on the evening of July 29th. At the same time, with the consent of Mr. Guo Ailun, we visited and apologized, and obtained Mr. Guo Ailun's forgiveness. We once again express our sincere apologies to Mr. Guo Ailun and the majority of netizens. On July 28th, Guo Ailun, a member of the Chinese men's basketball team, complained on social media that due to a mistake in the address filled out by the staff, the medical equipment he sent for treatment through Zhongtong Express was delayed and there was no subsequent handling or contact.