On July 25th, according to the official WeChat account of Shanghai Consumer Protection Committee, a passenger recently complained about abnormal charges by a Didi driver. Didi later confirmed that the driver used a 'cheating device' to modify the original 26 yuan journey to 220 yuan. The Shanghai Consumer Protection Committee believes that this incident not only damages the legitimate rights and interests of consumers but also exposes problems in billing and management of online car-hailing platforms. Consumers order through the online car-hailing platform and make payment based on the fare displayed on the platform after the journey ends, so the online car-hailing platform has an obligation to ensure the authenticity and accuracy of billing.
上海消保委：网约车平台有义务保证计费真实性与准确性
Shanghai Consumer Protection Committee: Online car-hailing platforms have the obligation to ensure the authenticity and accuracy of billing.
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