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会员因“夜不归宿”被罚3000元? 希尔顿集团独家回应:经调查与实际情况存在差异

Was the member fined 3,000 yuan for “not returning home at night”? Hilton Group's exclusive response: there is a difference between the investigation and the actual situation

Breakings ·  May 30 09:29
Yesterday, a media report said that after staying at the Beijing Wangfujing Hilton Hotel as a Diamond Card member, the hotel surveillance investigated whether to stay, and was charged an extra 3,000 yuan in price because he didn't go back to his room to sleep at night. In response to this, Hilton Group said in response to Sina Finance that it had investigated the incident involving the Beijing Wangfujing Hilton Hotel, and the results were different from the feedback from relevant members. Due to the safety of members' personal information, it is not convenient to disclose further details. According to media reports, after checking in, the tourist was asked by the staff to sign a letter of commitment, promising not to transfer membership benefits in violation of regulations during the stay at the hotel. If this happens, the hotel will charge the member a difference of RMB 500/night. The tourist claimed that he only did not stay in the room at night, but he went back to his room to rest during the day. The hotel deducted the payment based on this, and was charged an additional 3,000 yuan in price depending on the number of rooms booked and the number of days. The person in charge of Hilton Hotels Group's customer service center said at the time that the deduction was true. However, the actual situation may be a bit complicated, and responses will be given in about 2 working days. According to information, the 3,000 yuan deduction has already been refunded in the original way.

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