On the evening of March 29th, Xiaomi answered questions from netizens about the SU7. In response to user feedback that the deposit is not refundable, Xiaomi Auto stated that it can be refunded within 7 days. However, an active locking configuration option is also provided. Once the lock configuration is completed, the vehicle will enter the production stage, and the configuration cannot be modified again. At this time, the deposit is non-refundable. As of 12 noon on March 29, the customer service system had received a total of 469 requests for chargebacks and rearrangements. In the car purchase process of the Xiaomi Auto App, there are a total of three reminders about the active lock order not being refundable, and a window pops up directly when the final “lock configuration” is “locked”.