According to information, many mainstream banks such as the Agricultural Bank, CCB, Bank of China, Minsheng Bank, Everbright Bank, and Guangzhou Agricultural Commercial Bank have introduced deferred mortgage repayment services for personal mortgages in Guangzhou. The maximum extension period can reach 12 months. Penalty interest and compound interest will not be charged within the corresponding period, and overdue credit information records will not be reported. Comparing the policies of several banks, it was found that people applying for deferred repayment of personal mortgages mainly included workers participating in epidemic prevention and control; people hospitalized or quarantined due to novel pneumonia infection, quarantine observers for epidemic prevention and control; customers with temporary repayment difficulties due to objective reasons such as control; workers in industries more affected by the epidemic, small and micro business owners, individual businesses, farmers, etc., such as transportation, catering and entertainment, tourism, offline retail, professional markets, etc. Relevant workers who are more affected by the epidemic; other special hardship groups that are unable to repay their loans in a timely manner due to the epidemic, etc. “Five categories” personnel, etc.